As a Store Manager at KIKO Milano, you are the commercial and cultural leader of a UK & Ireland retail business.
You will own the performance of your store end-to-end, acting as a brand ambassador while leading a diverse, high-performing team in a fast-paced, customer-first environment.
Reports to: Area Manager/Regional Manager
Leads: Assistant Store Manager, Supervisors, Beauty Advisors & Stock team
Your Mission
To deliver profitable growth and brand excellence by building an engaged, high-performing team, delivering an outstanding customer journey and executing KIKO Milano's strategy with commercial precision and creative energy.
Key Responsibilities
1. People Leadership & Talent Excellence
• Build, inspire and retain a high-performing, inclusive team with strong engagement, accountability and pride in the brand.
• Own the full talent lifecycle: recruitment, onboarding, development, succession planning and retention.
• Develop leaders at all levels through coaching and reviews, while fostering a culture of accountability where individuals take ownership of their performance and behaviours.
• Create a strong internal talent pipeline by identifying and accelerating future leaders.
• Embed a culture of continuous learning through product knowledge, artistry, service and selling excellence (including BeKIKO and Retail Trainer partnerships).
• Plan rotas, payroll and annual leave effectively, balancing commercial needs with wellbeing and compliance.
• Ensure full adherence to UK & Ireland employment legislation, equality & diversity standards and best-practice people processes.
2. Customer Experience & Brand Leadership
• Be a visible, hands-on leader on the shop floor, setting the standard for service, selling and professionalism.
• Deliver a consistent, premium and inclusive KIKO Milano customer journey that drives conversion, loyalty and advocacy.
• Translate people shopping, insights, feedback into clear actions that improve performance.
• Ensure expert product storytelling, flawless make-up application standards and confident selling behaviours across the team.
• Champion personalisation, accessibility and authenticity in every customer interaction.
3. Commercial Ownership & Business Performance
• Take full accountability for all store KPIs, including Sales, Conversion, ATV, UPT, LFL growth, Shrinkage and Productivity, ensuring labour cost budgets are met and effectively managed.
• Analyse weekly and monthly performance, identifying opportunities and risks, and executing agile action plans.
• Deliver annual budgets and quarterly business plans aligned with regional and brand strategy.
• Maximise trading opportunities through strong floor leadership, peak-time planning and local market insight.
• Share competitor intelligence, customer trends and commercial insights relevant to the UK & Ireland Market.
4. Operational, Brand & Compliance Excellence
• Ensure adherence and execution of KIKO Milano policies, procedures and the KIKO Store Book.
• Deliver high-impact execution of promotions, product launches and Retail Excellence.
• Maintain exceptional stock control, loss prevention and back-of-house organisation.
• Ensure health & safety, security and operational standards are consistently met and audit-ready.
• Drive operational efficiency through strong routines, prioritisation and effective delegation.
What Success Looks Like
• Strong and consistent delivery of sales and profit targets
• High customer satisfaction and people shop results
• Low attrition and high team engagement
• A clear succession plan and internal talent pipeline
A store recognised as a benchmark for brand, service and execution
What's in it for you?
• 28 days' holiday including Bank Holidays
• Enjoy a 50% staff discount on KIKO MILANO products
• Free allocation of KIKO MILANO products as part of your employee benefits
• 5% employer pension contribution
• Access to YuLife, our Employee Assistance Programme supporting wellbeing, fitness, and financial health
• Monthly bonus scheme to reward performance and results
• Ongoing training and career development within KIKO MILANO
• Maternity and paternity bonus
• Employee referral scheme with rewards for recommending great talent
Proven experience as a Store Manager or senior retail leader in a fast-paced, customer-focused environment (beauty, fashion or premium retail preferred) – minimum 5 years
A confident, emotionally intelligent leader with a coaching mindset.
Commercially astute and comfortable using data to drive decision
Passionate about beauty, trends and delivering standout customer experiences.
Resilient, agile and confident leading teams through change.
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