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The Noel Group is a leading recruitment agency operating nationwide across the hospitality sector. We are proud to partner with a prestigious client in the hospitality industry to search for a talented Front Office Manager to join their team in Kerry.
We are seeking a highly motivated and detail-oriented Front Office Manager to lead the front-of-house operations at a prestigious, luxury golf and resort destination in Ireland. This role requires a proactive individual who thrives in a fast-paced environment and can consistently deliver exceptional guest service.
The ideal candidate will be responsible for managing the day-to-day front desk operations, overseeing a team of guest service professionals, and ensuring a seamless and memorable experience for all members and guests.
What’s in it for you?
* Opportunity to work in a world-class hospitality environment
* Access to exclusive staff benefits and wellness programs
* Incredible staff benefits such as end of season parties, helicopter rides, team tournaments and many more.
* Opportunities for career development and training
* A collaborative and values-driven work culture
Key Responsibilities:
* Oversee the daily operations of the front office including reception, guest relations, and concierge services
* Ensure the highest standards of guest service are consistently delivered
* Train, motivate, and lead a team of front office professionals
* Manage scheduling, team rosters, and department budgets
* Handle guest feedback, complaints, and special requests with professionalism and care
* Collaborate with other departments (housekeeping, golf operations, food & beverage) to ensure cohesive guest experiences
* Maintain accurate records and reports relating to guest arrivals, departures, and special needs
* Uphold and implement health, safety, and quality standards across front office operations
Key Requirements:
* Minimum 3 years of experience in a front office or guest-facing leadership role, preferably in a luxury hospitality or resort environment
* Exceptional leadership and communication skills
* Strong organizational and time-management abilities
* Proficient in using front office systems and Microsoft Office Suite
* Demonstrated ability to resolve conflicts and exceed guest expectations
* Flexibility to work weekends, holidays, and varied shifts as needed
* A passion for hospitality, guest experience, and team development
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Management
* Industries
Hospitality
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