Job Description
Location: Villa Rose Hotel - Ballybofey, Co Donegal
Position: Outlet Manager
Department: Food & Beverage
Reports to: F&B Manager
Employment Type: Full-time
About The Role
We are looking for a passionate and experienced Outlet Manager to lead the daily operations of our Food & Beverage departments within our 4-star hotel. Reporting directly to the Food & Beverage Manager, you will be responsible for ensuring that service standards reflect our hotel’s commitment to excellence, while driving guest satisfaction, operational efficiency and revenue growth.
Key Responsibilities
* Oversee the smooth daily operations of the assigned outlet, ensuring high service standards.
* Lead, train, and motivate the service team to deliver exceptional guest experiences.
* Collaborate with the F&B Manager to develop and implement sales strategies, promotions, and upselling initiatives.
* Monitor staffing levels, schedules, and labor costs to ensure operational efficiency.
* Manage stock control to maintain cost effectiveness.
* Handle guest feedback professionally and take prompt corrective action when needed.
* Ensure compliance with hotel brand standards, hygiene, and health & safety regulations.
* Prepare reports on outlet performance, guest feedback, and financial targets.
Requirements
* Previous experience as an Outlet/Restaurant/Bar Manager in a 4-star or 5-star hotel environment.
* Strong leadership and interpersonal skills with the ability to inspire a team.
* Excellent guest service and communication abilities.
* Solid knowledge of F&B operations, including revenue management and cost control.
* Ability to thrive in a fast-paced, service-driven environment.
* Flexibility to work shifts, weekends, and holidays as required.
What We Offer
* Competitive salary
* Career development opportunities within a growing hotel group.
* Training and development programs.
* Employee dining and accommodation discounts.
* Supportive and professional working environment.
About The Company
The Gallen Hospitality group is comprised of three 4-star, family‑run hotels located in Ballybofey and Gweedore, Co Donegal. Owned by the Gallen family, the Villa Rose Hotel was established in 2000 and is comprised of 57 bedrooms, a state‑of‑the‑art spa facility and has consistently been named Ireland’s top hotel in the Tripadvisor Traveller’s Choice awards. In 2016 the group added Jackson’s Hotel (135 bedrooms) and in 2021 acquired An Chúirt Hotel (66 bedrooms & a health club).
Company Culture
At Gallen Hospitality our culture centers around our people, focusing on their well‑being, safety and equality. With over 300 employees, we are a principal hospitality employer in County Donegal, promoting equality and frequent internal promotions.
Required Criteria
* Strong leadership and interpersonal skills with the ability to inspire a team.
* Excellent guest service and communication abilities.
* Solid knowledge of F&B operations.
* Ability to thrive in a fast‑paced, service‑driven environment.
* Flexibility to work shifts, weekends, and holidays as required.
Desired Criteria
* Previous experience as an Outlet/Restaurant/Bar Manager in a 4-star or 5-star hotel environment.
Closing Date
Saturday 8th November, 2025
Contract Type
Full-time
Salary
Based on Experience
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