Facilities Manager – Job Description
Location: Dublin
Department: Facilities
Reports to: Head of Property Management
Role Overview
The Facilities Manager is responsible for overall management, maintenance and health and safety of Teleperformance's buildings, infrastructure and services. This role ensures the buildings are fully compliant with all relevant health and safety legislation, operational standards and regulatory requirements, while providing a safe, efficient and cost‑effective working environment for employees and visitors.
Key Responsibilities
Oversee day-to-day operations of all facilities including buildings, grounds and equipment
Manage planned preventative maintenance (PPM) schedule and reactive maintenance
Ensure all facilities are clean, functional and fit for purpose
Coordinate space planning, office moves, and workplace optimisation
Manage utilities (electricity, water, gas) and drive energy efficiency initiatives
Act as the responsible person for health and safety across all sites
Develop, implement and maintain health & safety policies and procedures
Conduct regular risk assessments and ensure corrective actions are completed
Ensure compliance with fire safety regulations, including drills and equipment maintenance
Investigate accidents, incidents and near misses; produce reports and implement preventative measures
Deliver health & safety training and promote a strong safety culture
Ensure full compliance with all relevant legislation and global policies
Maintain up-to-date compliance records, certifications and documentation
Manage statutory inspections (e.g electrical, gas, lifts, HVAC systems)
Liaise with external regulators, auditors and local authorities
Liaise with internal auditors and Security Risk and Compliance team
Ensure contractors comply with legal and company standards
Procure, manage and monitor third‑party service providers and contractors
Negotiate contracts, SLA’s and pricing
Ensure all contractors are properly vetted, insured and compliant
Monitor performance and conduct regular reviews
Track costs and identify opportunities for savings and efficiencies
Approve invoices and manage procurement processes
Implement sustainability initiatives to reduce environmental impact
Monitor energy usage and waste management practices
Ensure compliance with environmental regulations and corporate sustainability goals
Develop and maintain emergency response and evacuation procedures
Lead response to building‑related emergencies (e.g. fire, flood, power outages)
Support business continuity planning and disaster recovery efforts
Oversee physical security measures (access control, CCTV, intruder alarms)
Ensure site security procedures are effective and up to date
Coordinate with security personnel and external providers
Key Skills And Experience
Proven experience in facilities management or a similar role
Strong knowledge of health & safety legislation and compliance requirements
Experience managing contractors, suppliers and budgets
Excellent organisational and problem‑solving skills
Strong communication and stakeholder management abilities
Ability to manage multiple priorities and respond to emergencies
Qualifications
Relevant degree or professional qualification (e.g. Facilities Management, Engineering or similar)
Health & safety certification (e.g. NEBOSH General Certificate or equivalent)
Membership of a professional body e.g. IWFM, IOSH (desirable)
Key Competencies
Leadership and accountability
Attention to detail and compliance focus
Risk management and decision making
Proactive and solution‑orientated mindset
Strong customer service orientation
Working Conditions
Office based with regular site inspections
May require occasional out‑of‑hours work or emergency call‑outs
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