Job Title: Assistant Front Office Manager Location: Dublin City Centre (5-Star Property) Role Type: Full-Time, Permanent Reports To: Front Office Manager About the Role An exceptional opportunity has arisen for an experienced hospitality professional to join a leading 5-star hotel as an Assistant Front Office Manager.
This position plays a key role in supporting the daily operations of the Front Office, ensuring an outstanding, personalised guest experience while contributing to the smooth running of a high-performing team.
The successful candidate will step into a luxury environment where service excellence, professionalism, and attention to detail are at the heart of the operation.
What's in it for you?
€35,000 per annum salary + upselling incentives.
Opportunity to progress within a prestigious 5-star hospitality environment Work with a supportive and high-achieving Front Office team Exposure to a wide range of operational responsibilities, including Duty Management Professional development and continuous learning opportunities A chance to make a meaningful impact on guest experience and service standards Key Responsibilities Ensure the smooth, efficient daily operation of the Front Office, consistently upholding 5-star service standards.
Provide a warm welcome and high level of personalised care throughout each guest's stay.
Manage and resolve guest complaints promptly, ensuring satisfaction and appropriate follow-up.
Oversee daily business activities, ensuring VIPs, groups, and all guests receive tailored attention.
Maintain strong internal communication through regular team briefings and updates.
Assist with room allocation, ensuring accuracy, efficiency, and control.
Maximise revenue via effective promotion of hotel facilities and services.
Uphold company policies surrounding invoicing, cash handling, and credit control.
Maintain exceptional presentation and cleanliness of the Front Desk and adjacent areas.
Collaborate with key departments including Reservations, Accommodation, Nights, Concierge, Sales, and F&B.
Key Requirements Previous experience in a luxury hotel environment in a supervisory or similar role.
Proven experience in Duty Management.
Strong communication skills, both written and verbal.
Natural hospitality flair with a passion for exceeding guest expectations.
Proficiency with the Opera reservations system is essential.
Excellent organisational skills and meticulous attention to detail.
Strong upselling and cross-selling abilities.
Positive, proactive attitude with a commitment to continuous improvement.
Flexibility to work varied shifts, including evenings and weekends.
Skills: Team Managemenr/ Organisation/ Time management Benefits: Upselling Incentives