Job Description
This role supports the running of the GFC and Chromatography laboratory through use of LIMS ensuring accurate and timely sample registration & preparation. You will work closely with the registration team and both in house & subcontracted laboratory teams to meet deadlines, manage subcontracted work, and maintain high service standards. This is a one-year fixed term contract, working 39 hours per week. Depending on business needs the following shift patterns will be required:
07:45 - 16:15 Monday to Thursday, 07:45 - 15:15 Friday
09:00 - 17:30 Monday to Thursday, 09:00 - 16:30 Friday
11:30 - 20:00 Monday toThursday, 11:30 - 19:00 Friday
Duties for this role will include:
Support sample preparation and shipment to internal and external laboratories, including completion of customs paperwork.
Maintain and manage stability sample storage under correct conditions.
Prioritise customer samples based on urgency and specific client requirements as necessary.
Receive, sort, and accurately register customer samples into the LIMS system, ensuring all information is complete and submitted on time.
Build and maintain effective working relationships with partner labs (both internal and external) to ensure seamless workflow and service delivery.
Collaborate with internal departments to identify and implement continuous improvements in the service efficiency, and cost-effectiveness.
Perform general administrative duties such as photocopying, data entry, and document handling as needed.
Manage sample-related queries, proactively resolving missing or incomplete information with relevant stakeholders and effective follow-up communication.
Respond to or direct customer enquiries, providing accurate information to ensure a high level of service and customer satisfaction.
Responsible for supporting the sales and customer services team in administration and planning.
Adhere to all Quality, Health & Safety, and Environmental policies and procedures, and support compliance with ISO 17025 standards through adherence to internal quality processes.
Always Comply with Eurofins Health & Safety policies.
Qualifications
An interest in science, food, quality, or laboratory work — formal qualifications are welcome but not essential.
Willingness to learn and take part in ongoing training and professional development.
Experience in a laboratory, production, quality, or technical environment is helpful, but full training will be provided for the right candidate.
Good computer skills, including data entry, MS Office (especially Excel), and similar systems.
Good communication skills, attention to detail, and confidence with numbers.
A motivated, enthusiastic, and professional team player.
Strong attention to detail with the ability to follow processes consistently.
Benefits
Additional Annual Leave at Employees set service dates
Company Pension Plan
Life Assurance Scheme (4 times annual salary)
Healthcare Cash Plan (6+ months service)
Enhanced Maternity, Adoption and Paternity Schemes
Employee Assistance Programme – 24/7 confidential
Health and Wellbeing Programmes
Free parking
Worldwide career opportunities
We also have in place rewards recognising the great work our employees deliver, their dedicated service and celebrating special life events.
Equal Opportunity Employer
Weembracediversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.
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