Job Description
Location:
Mount Wolseley Hotel, Mountwolseley, Tullow
A fantastic opportunity to join the team at
Mount Wolseley Hotel, Spa & Golf Resort
as
Resort Operations Manager.
About Mount Wolseley
Mount Wolseley Hotel in Carlow. is beautifully situated in the tranquil countryside of County Carlow, just one hour from Dublin City, the Mount Wolseley Luxury 4 * Golf & Spa Resort Hotel is an exquisite location for both business and pleasure.
Standing on its own 18-Hole Championship Golf Course and featuring a Sanctuary Spa, Leisure Club Facilities including 20m Indoor Pool, The Mount Wolseley Hotel near Dublin offers luxury hotel accommodation in Carlow which matches an elegant, chic interior with ultra-modern amenities and impeccable service.
Role Responsibilities;
Operational Management
* Work closely with the Management Team to ensure the smooth and efficient running of all hotel operations.
* Oversee the day-to-day management of operational departments, ensuring high standards, adequate staffing, and effective supervision.
* Ensure all areas operate efficiently while on duty and are properly prepared for periods off duty.
* Lead, motivate, and develop the team to achieve business goals, deliver excellent service, and support continuous improvement.
* Maintain and implement all SOPs, service standards, and procedures to ensure consistent quality and positive guest experiences.
* Remain fully informed of daily business levels and upcoming events and ensure each department is appropriately resourced.
* Address guest complaints promptly and professionally and assist in all hotel areas as required.
* Ensure full compliance with Health & Safety, Hygiene, company policies, and audit requirements.
* Attend weekly meetings and communicate all relevant updates to teams.
* Chair the weekly BEO meeting, ensuring key management presence and all relevant information relating to operation is clear and questioned.
* Ensure full adaptation of PMI, Timepoint, and Mapal One through all operational departments.
Food & Beverage Responsibilities
* Support the M&E Manager and F&B Outlets Manager with overseeing all F&B outlets including Fredericks Restaurant/Snug, Conference & Banqueting/Events, Aaron Lounge, Wolseley Area and and additional assigned areas.
* Support the F&B Management in management of daily F&B operations including service delivery, staff supervision, training, guest assistance, and cash handling.
* Ensure stock security across all outlets, conduct regular beverage audits, and minimise shrinkage.
* Maximise gross profit through menu planning, pricing, stock control, and upselling.
* Monitor voids, comps, and till discrepancies, implementing retraining where required.
* Ensure adherence to all cash handling and cash security procedures.
* Optimise staffing through effective rostering and payroll management.
* Oversee and understand all F&B IT systems.
* Work closely with the Head Chef on menu planning and maintaining quality standards.
* Ensure strict hygiene standards and cleaning schedules are adhered to.
* Maintain all F&B SOPs and collaborate with F&B leadership to increase sales and achieve revenue, payroll, and GP targets.
Customer Service
* Plan, organise, and review all services and systems to ensure the highest level of guest satisfaction.
* Take an active role in resolving and following up on guest complaints.
* Ensure all staff are trained in complaint handling and escalate complaints to the General Manager when necessary.
Management & Reporting
* Maintain confidentiality in all matters discussed with the General Manager.
* Communicate operational changes with the operations team and ensure the GM is kept informed of all issues.
* Provide the GM with weekly operational reports.
* Manage rosters effectively to meet business needs and monitor staffing levels daily.
* Ensure Duty Managers, Managers, and Supervisors perform their roles to standard.
* Maintain organised workflows and appropriate service systems throughout all operational areas.
Financial Responsibilities
* Assist in budget setting and ensure appropriate controls are in place to maximise profitability.
* Drive revenue through upselling and cross-selling initiatives.
* Manage wages weekly, ensuring payroll levels remain within budget and corrective action is taken when required.
People Management
* Lead the Duty Management Team and Heads of Department, ensuring they are fully trained in relevant areas.
* Promote a positive culture and ensure the team are aware of the annual Employee Engagement Survey and support the action plan.
* Support HR in delivering structured training for all employees and ensure all employees complete induction and ongoing compliance training on Mapal One and Sea Change.
* Conduct probationary review with new employees and ensure managers do the same.
* Conduct performance reviews and ensure managers do the same with their teams.
* Conduct 'Return to Work' Interview with employees returning from absenteeism.
* Notify the HR Manager of staff issues and participate in disciplinary procedures when required.
* Ensure all staff follow correct clock-in/clock-out procedures.
Health & Safety
* Fulfil all responsibilities under the Health & Safety at Work Act 2005 and subsequent legislation.
* Ensure the safety of yourself, employees, guests, and all persons on the premises.
* Maintain tidy, safe work areas and report hazards immediately.
* Be aware of first-aid personnel and equipment locations.
* Follow all safety procedures and participate in required H&S training.
* Report any accidents or incidents immediately.
Flexibility
* Be flexible and cooperative to support the smooth operation of the hotel.
* Assist across departments as required based on business levels.
* Undertake other duties or reasonable requests as directed by management.
* Participate in training programmes and management meetings as required.
* Cover Duty Management shifts as needed.
Professional Standards
* Demonstrate strong commercial awareness, professionalism, and personal presentation.
* Be available for varied shifts including early mornings, late nights, weekends, and Public Holidays.
* Ensure staff follow all staff rules, including correct canteen usage and professional behaviour.
* Report for duty in correct uniform with high personal hygiene standards
Requirements
About The Role
* 3-4 years' experience in Operations management.
* Standards Driven; particularly in Food & Beverage.
* Strong desire to progress and develop your career in hospitality.
* People leadership and motivation experience.
* Strong communicator; and comfortable in contributing to the overall hotel strategy.
* Ability to build relationships and influence with all levels of the business.
* A passion for customer service.
* Flexibility and a proactive approach are a must in this role.
* Excellent communication and people management skills, enthusiastic and motivated.
Perks and Benefits of working at
Mount Wolseley Hotel, Spa & Golf Resort
* Very competitive Salary
* Auto Enrolment pension scheme
* Career progression opportunities across the Windward group
* Employee Assistance Programme
* Digital Wellness Programme
* Complimentary, high quality meals on duty including breakfast, lunch & dinner
* Complimentary barista-style coffee
* Discounted room & dining rates in Windward properties for you as well as friends and family
* Refer-a-friend scheme
* Training and development opportunities dedicated to your development
* Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days
About Windward Management
Mount Wolseley Hotel, Spa & Golf Resort
is managed by Windward Management.
Windward Management is a team of highly experienced hotel operators and investors with a hotel portfolio of approx. 2,000 keys* in Ireland. Founded in 2007, Windward is a leading hospitality management company, managing and operating hotels on behalf of their owners.
Join Us Today as our
Resort Operations Manager
Skills Needed
Required Criteria
Desired Criteria
Closing Date
Friday 30th January, 2026
Contract Type
fulltime
Salary
Based on Experience