We are seeking an organised and customer-focused Service Advisor to manage the front service counter, greeting customers and providing excellent service from check-in to return of their vehicles.
Key Responsibilities:
* Manage the service counter, provide exceptional customer service, and be the point of contact for customers booking vehicles for service work.
* Resolve customer issues regarding vehicle problems and repair timelines, generate documentation, and agree cost and timelines with the customer.
* Invoice and collect payment from customers, maintain accurate records, and enter data into computer databases.
* Maintain stock levels, supply accurate parts quotations, and manage aftersales administration including warranty claims when required.
* Strong organisational skills and ability to structure workload efficiently.
* A full and clean driving licence.
The salary is negotiable based on experience.