Overview
Post Title:
Grade IV Officer Out Of Hours
Post Status:
Temporary, Part-Time
Department:
Accident & Emergency
Location:
Beaumont Hospital & Affiliated Sites
Reports to:
Manager for the Out of Hours Service
Salary:
Appointment will be made on Grade IV Scale (€35,609-€51,718, LSI1 €53,296, LSI2 €54,914) at a point in line with Government pay policy
Hours of work:
20 hours part-time (but may work up to 37hrs)
The Out of Hours service operates overnight from 17:00hrs to 8:00hrs, Monday-Friday, and 24 hours Saturday, Sunday and all Public Holidays throughout the year.
Night working is an integral part of this role.
Closing Date:
12 Noon on 03/12/2025.
Details of Service:
The Emergency Department provides consultant-led acute emergency care to adult patients with presentations numbering in excess of 60,000 patients per year.
The out of hours administrative staff provide a dedicated service to the Emergency Department and Hospital admissions and patient desks.
As part of the role the post holder will be required to follow defined processes and procedures to accurately record patient activity on the hospital information systems, engage with multiple stakeholders to ensure efficient operation of the department's activities, work at different locations as required, and cover for colleagues during absences.
Responsibilities
Principal Duties and Responsibilities:
Administration
Ensure the efficient and accurate registration of patients
Manage all internal and external telephone enquiries professionally
Interview/financial assessment of patients awaiting admission
Chart retrieval and management when requested
Undertake mandatory training and maintain it consistently
Ensure that objectives are met and service levels maintained
Support the stocking, preparation and issuing of hospital documentation (correspondence, reports, etc.) to the highest standard to ensure quality and accuracy
Ensure that archives and records are accurate and readily available
Maintain confidentiality of documentation, records, etc.
Maximise the use of technology in ensuring work is completed to a high standard
Ensure line management is kept informed of issues
Handle general clerical duties such as filing, photocopying
Customer Service
Promote and maintain a customer-focused environment and notify Line Manager of any deficiencies
Ensure that service users are treated with dignity and respect
Act on feedback from service users/customers and report same to Line Manager
Provide exceptional customer service to internal and external stakeholders
Human Resources
Ensure active contribution to ensure even distribution of workload amongst the team, considering absence due to annual leave etc.
Co-operate and work in harmony with other teams and disciplines
Service Delivery
Actively participate and support change and improvement initiatives within the service; implement agreed changes to the administration of the service
Encourage and support co-workers
Flexibility in order to ensure shift cover for planned or unplanned absences in the service
Standards, Policies, Procedures and Legislation
Maintain own knowledge of employer policies, procedures, guidelines and practices, to perform the role effectively and to ensure current work standards are met
Maintain own knowledge of relevant regulations and legislation e.g. FOI Acts, GDPR
Ensure consistent adherence to procedures within area of responsibility
Support, promote and actively participate in sustainable energy, water and waste initiatives to create a more sustainable, low-carbon and efficient health service
Qualifications
Selection Criteria:
Applications will be assessed on the basis of how well candidates satisfy the following criteria.
Mandatory
:
Professional Qualifications, Experience, etc.
Eligible applicants must meet one of the following on the closing date for the competition:
a) Have satisfactory experience as a Clerical Officer in the HSE, TUSLA, other statutory health agencies, or a body which provides services on behalf of the HSE under Section 38 of the Health Act ****
b) Have obtained a pass (Grade D) in at least five subjects from the approved list of subjects in the Department of Education Leaving Certificate Examination, including Mathematics and English or Irish.
Candidates should have obtained at least Grade C or equivalent on higher level papers in three subjects in that examination.
c) Have completed a relevant examination at a comparable standard in any equivalent examination in another jurisdiction
d) Hold a comparable and relevant third level qualification of at least level 6 on the National Qualifications Framework maintained by Qualifications and Quality Ireland (QQI).
Age: Restriction shall only apply to a candidate who is not classified as a new entrant (within the meaning of the Public Service Superannuation (Miscellaneous Provisions) Act ****).
A candidate who is not a new entrant must be under 65 years of age on the first day of the month in which the latest date for receiving completed application forms occurs.
Health: Candidate must be fully competent and capable of undertaking the duties attached to the office and be in a state of health such that a reasonable prospect of ability to render regular and efficient service exists.
Character: Candidate must be of good character.
Previous clerical experience is essential.
Desirable:
Proficient Microsoft Office Suite experience
Good data entry, processing of information and attention to detail skills
Excellent customer service skills, organisational skills and interpersonal skills
Flexibility to adapt to changing priorities, procedures and tasks
Other requirements specific to the post:
Be able to work rostered shift patterns, evenings and nights, Monday to Friday, weekends and public holidays to meet service needs.
In applying for this position you are acknowledging that you understand that the abatement provisions, where relevant, will apply.
It is not envisaged that the employing Department/ Office/ Body will support an application for an abatement waiver in respect of appointments to this position.
#J-*****-Ljbffr