The Salthill Hotel is seeking a seasoned Senior Hospitality Operations Manager to lead the Front Office and Housekeeping teams in delivering exceptional guest experiences. This key role ensures smooth daily operations, high standards of service, and efficient team management.
Main Responsibilities:
* Lead and manage the Front Office and Housekeeping teams to achieve outstanding guest satisfaction and operational efficiency.
* Oversee departmental performance metrics, including occupancy, ADR, RevPAR, and guest feedback.
* Develop, coach, and mentor Heads of Department and supervisors to foster a strong team culture.
* Ensure compliance with health, safety, and brand standards.
* Collaborate with Sales, Revenue, and F&B teams to optimize hotel performance.
Requirements:
* A minimum of 3 years' management experience in a 4 or 5-star hotel Rooms Division, Front Office, or similar leadership role.
* Strong knowledge of Property Management Systems (PMS) such as Opera Cloud.
* Proven leadership, communication, and people-management skills.
* Commercially astute, with experience in budgeting and revenue management principles.
* A customer-focused mindset, with a passion for delivering exceptional hospitality.