Front Office Receptionist Clybaun Hotel Galway is currently seeking applications for a part-time Front Office Receptionist.
Main Duties: ? To ensure all guests queries are handled promptly and efficiently.
? To ensure all guest requests are met regarding room allocation.
? Check in/Check out of guests ? To comply with the hotel policy in relation to cash handling and the billing/credit policy of the hotel.
? To constantly liaise with the housekeeping department to ensure all guest requests are attended to.
? Answer telephones, transfer calls, take messages in line with the standard as set out.
? To ensure that your work area is always maintained in a clean and organised manner.
? To make reservations as appropriate.
? To complete the AM/PM checklist.
? To compile any reports as requested.
? To allocate rooms in line with customer requests.
? To allocate groups in accordance with agreed procedures.
? To monitor and rectify any items on the PM accounts.
All bills should be prepared and invoiced in accordance with hotel policy.
? Other duties as required.
The successful candidate will have Excellent customer care skills Excellent interpersonal skills Experience using Hotsoft.
Experience in a similar role.
Shift and weekend work is involved.
Previous experience with customer facing role is required.
Benefits include: Meal provided while on duty Free car parking Staff rate gym membership Staff rate reservations for hotels within the group