Store Operations Manager
The primary function of a Store Operations Manager is to oversee the efficient operation of the store, ensuring an exceptional customer experience.
* Maintain high operational standards
* Drive service excellence
* Create a positive and productive work environment
Main duties include:
1. Ensuring customer satisfaction by consistently delivering an exceptional service
2. Overseeing and ensuring the smooth running of the store by prioritising and delegating tasks appropriately
3. Being organised, self-driven, and showing excellent attention to detail, with the ability to use own initiative and judgement where appropriate
4. Achieving retail standards across the whole store, with attention to pricing, ordering, merchandising, and quality food standards
5. Being approachable and a role model who leads by example, encourages teamwork, a positive attitude, and atmosphere in the workplace
6. Setting the standard for other employees in relation to rotation, merchandising, and facing off; developing and promoting good communication between employees and management in a safe, respectful, and inclusive environment
7. Attending regular management meetings and holding regular communication meetings with the team
8. Assisting in the induction, training, and development of employees
9. Ensuring all employees wear their full uniform, name badge, and display a neat appearance at all times
10. Managing employee performance, giving regular feedback, recognition, and encouragement
11. Ensuring company policies and procedures are adhered to
12. Dealing with all customer queries and complaints politely, professionally, and consistent with store policy
13. Ensuring the adequate timekeeping and attendance of team members
14. Attending any training or development programmes as directed by store management
15. Performing any other duties or assuming any other responsibilities that may be assigned to you from time to time