Customer Service Executive – Office based in Dublin 9
My client manufactures and sells their own well-recognized brand of products into DIY, hardware, and builders’ merchants nationwide.
They also sell their professional range directly to end users such as construction companies and large manufacturers.
They are recruiting an experienced Customer Service person to join the team in their Dublin 9 head office and warehouse.
This is a full-time, office-based position with hours Monday to Friday, 8:30 am to 5 pm.
The ideal candidate will come from a B2B sales or customer service background, with a professional manner capable of dealing with retail customers at head office level.
You will communicate with customers via phone and email, process orders, solve problems, and coordinate with the warehouse team.
Proficiency in Excel and SAP (or similar CRM) is advantageous.
Consideration will also be given to warehouse operatives with admin experience who are looking to transition into an office role.
Package: Salary €35k (negotiable based on experience), Company Bonus, 25 days holidays, 5% Pension Contribution, Discounted Health Insurance.
Responsibilities:
1. Maintain and update price files
2. Process customer orders
3. Maintain customer relationships via phone, email, and face-to-face interactions
4. Create Excel reports such as on-time delivery, forecasting, and sales vs. forecast
5. Liaise with sales reps and the warehouse team
6. Provide excellent customer service, addressing and resolving issues
7. Communicate with customers regarding delivery delays or out-of-stock products
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