Summary
At Guidewire, we make software that offers Property and Casualty (P&C) Insurance companies the tools to take care of their customers when they need it the most, whether that’s a time of crisis, a natural disaster, an accident, or exposure to cyber risks. We build the core applications that insurance companies use to sell and underwrite policies, settle claims, and bill their customers. We also have a portfolio of innovative products serving the needs of P&C insurance companies in areas such as data management, digital online portals, and predictive analytics. We run these products on the Guidewire Cloud Platform, and we help hundreds of insurance providers all over the world to handle billions of dollars of business.
About the Role
As a Senior Site Reliability Engineer, you will be part of a team that is passionately automating everything possible to make Guidewire systems run more efficiently. The Platform team is dedicated full‑time to creating and running software that improves the reliability of systems in production, serving hundreds of customers and supporting millions of transactions each day. You will be ensuring the reliability of Guidewire’s flagship cloud platform and InsuranceSuite products and building tooling to help ensure efficient operations and optimal availability of all SaaS multi‑tenant and customer‑focused systems. Platform SREs collaborate closely with Guidewire’s core product developers to ensure that the core cloud products address functional and non‑functional requirements such as availability, performance, observability, and maintainability.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Take a purist SRE approach to shared multi‑tenant infrastructure for resilient SaaS microservice‑based containerized systems in addition to customer‑centric application environments
Oversee and automate the team’s growing presence in AWS
Contribute to core infrastructure systems development with features, bug fixes, reliability improvements, etc.
Platform reliability engineering of a complex single‑sign‑on SAML/OAuth‑based central authentication platform
Creatively build and develop tooling to aid in driving 24x7x365 follow‑the‑sun operations of critical production systems
Automate deployment tasks for core product and infrastructure tools and maintain automation infrastructure
Create system documentation and training materials to empower and educate team members
Build and maintain observability tooling, metrics, and dashboarding for global platform product infrastructure
Improve incident management lifecycle to identify, mitigate, and learn from reliability risks and issues
Enhance platform observability by creating a self‑healing approach to reliability
Collaborate with engineering teams, providing product feedback and, where necessary, contributing code to the product
Foster a culture of curiosity, innovation, and responsible use of AI to continuously leverage emerging technologies and data‑driven insights for productivity and continuous improvement.
Education and Work Experience
Bachelor’s Degree in Computer Science or related field
Software engineering and task automation skills with Bash, Python, and/or Go are a must
Solid understanding of agile software development methodologies (Scrum, Kanban, etc.)
Deep background with Linux systems and engineering
Highly experienced with engineering and automating on Amazon Web Services (AWS)
Experience supporting web applications running on Java / Apache / Tomcat in a live production environment
Prior experience with IaC tools like Terraform/Terragrunt/Terraspace
Prior experience with DevOps/gitOps tools (Git, Bitbucket, Flux CD, TeamCity) for gate promotions
Production‑at‑scale support background in a heavily microservice‑based world
Hands‑on engineering and ops expertise in containerization (Docker, Helm, Kubernetes/EKS, CNI and Ingress networking)
Strong understanding of single‑sign‑on, SAML, OAuth (bonus if hands‑on experience with Okta)
Seasoned expertise around x.509 certificate technology and basic concepts of encryption
Experience working with relational databases such as Aurora Postgres and/or Oracle RDS
Advanced exposure to application development, web UI (design and development), JSON, application architecture
Experience strongly utilizing observability tools (logging/APM) like Datadog, CloudWatch, and PagerDuty
Familiarity with event store/stream‑processing technologies such as Kafka or AWS SQS
Understanding of Open Application Model systems such as KubeVela or Crossplane
Demonstrated ability to embrace AI and apply it to your role while using data‑driven insights to drive innovation, productivity, and continuous improvement
Personal Qualities and Soft Skills
Prefer coding over clicking a GUI
Enjoy teaching, mentoring others, and working across boundaries
Outstanding troubleshooting skills; ability to think critically and solve problems
Strong analytical mind with a penchant for process development and enhancement
Highly positive can‑do attitude and desire to be a team player
Great communication skills and ability to explain complex technical concepts to varied audiences
Demonstrate strong follow‑through, a strong work ethic, and consistently keep and meet commitments
Champion a culture of reliability within product teams, promoting practices like blameless post‑mortems, SLO tracking, and continuous learning from incidents
Other Requirements
Ability to read, write, and speak English
Provide 24x7 support; expect to take turns on‑call for weekend production emergencies or rotating weekend operational support
Prefer candidates who can work in PST timings primarily
Travel – Expect occasional travel (less than 5%) to other Guidewire offices for training and team meetings
Equal Opportunity
Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer. We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success. Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability. All offers are contingent upon passing a criminal history and other background checks where applicable to the position.
#J-18808-Ljbffr