Hereworks is a provider of commercialSmart Building & Technologysolutions throughout Ireland and beyond. We offer end-to-end solutions including Smart Building Technologies, IoT, Audio Visual Solutions, Telecommunication Systems and much more. We are unique in our ability to provide an integrated approach to our clients’ needs, ensuring that client brand and communication goals are met in a powerful combination of relevant solutions.
What’s the opportunity? (Role)
We are currently seeking an ambitious, self-motivated, hard-working individual to become part of the Hereworks Team as a Mobile Service Engineer. As a Mobile Service Engineer, you will be the front line of Hereworks’ service operations, providing technical support, maintenance, and issue resolution for deployed Smart Building & AV systems. This role is crucial to ensuring system uptime, optimal performance, and a high level of client satisfaction.
Benefits of joining us in the Mobile Service Engineer Role
* Hereworks prides itself on its exceptional and motivated people and you will be joining a professional, warm, welcoming and enthusiastic team
* The successful candidate will have the opportunity to work with a broad and diverse range of technologies
* Company vehicle
* Pension Scheme
* Income Protection and Death in Service scheme
* Membership of Employee Assistance Programme
* Regular manufacturer training and opportunity to upskill in modern AV and smart technologies
* Work on prestigious projects across the commercial, government, and residential sectors
* Competitive salary based on experience and qualifications
What will you be doing? (Responsibilities)
* Provide maintenance, servicing, and technical support for a wide range of AV systems including video conferencing, audio distribution, displays, and control systems
* Diagnose and repair faults in AV and control systems, including both hardware and software components
* Perform routine preventative maintenance and respond to emergency service requests
* Read and interpret technical drawings, system schematics, and network diagrams
* Support AV-over-IP installations and networked media systems (e.g. Dante, HDBaseT, NDI)
* Liaise with clients on-site to provide clear communication and excellent customer service
* Maintain accurate service documentation and update support logs
* Collaborate with the wider engineering and project teams to escalate complex issues
* Travel across Ireland to client sites, including occasional overnight stays as required
What do you need? (Requirements)
* Proven hands-on experience in servicing and maintaining AV systems
* Strong understanding of AV signal types (HDMI, DisplayPort, Audio, etc.) and control systems (e.g. Crestron, Extron, AMX)
* Working knowledge of IP networking and AV-over-IP technologies (e.g. Dante, AES67, NVX)
* Comfortable using service tools such as multimeters, LAN testers, and commissioning software
* IT proficient, especially with Windows OS and AV configuration platforms
* Ability to work independently with minimal supervision and resolve issues efficiently
* Excellent communication and problem-solving skills with a customer-first mindset
* Relevant qualification in AV, electronics, or IT (CTS certification or equivalent)
* Manufacturer certifications (e.g. Crestron, Extron, Biamp, QSC) are a strong advantage
* Safe Pass card (or willingness to obtain)
* Full Irish driving license
* Willingness to travel across Ireland, including rural and city sites
All Candidates should have:
* Positive service-oriented attitude
* Results oriented approach
* Must have excellent verbal and written communication skills
* Excellent attention to detail required
* Should be an enthusiastic, self-starter who is motivated by providing excellent service to clients and always looking for ways to improve
* Should be flexible, hardworking, and well-organised with the ability to work well in a team-based environment
* Must be able to travel throughout the EU
Practicalities
Salary: Depending on Experience
Location: On Site – Ireland
How to Apply:
Interested candidates are encouraged to submit their resume and cover letter detailing their relevant experience and qualifications to careers@hereworks.io.
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