Ashford Castle is currently seeking a dedicated and enthusiastic individual to fill the role of Guest Experiences Executive within their Front of House Team.
About the Position
This is an exceptional opportunity for someone who excels in providing personalized service, exceeding guest expectations, and working collaboratively as part of a high-performing team.
Key Responsibilities
* Greet guests warmly and create a positive first impression by addressing them personally.
* Maintain the highest standards of customer service, adhering to Forbes 5-star and Red Carnation Hotel Standards.
* Efficiently manage the timely availability of agreed-upon services and products for guests.
* Familiarize yourself with the VIP list and daily amenities to ensure seamless interactions with valued clients.
* Create customized plans for guests upon request, tailoring their experience to meet their unique needs.
Ideal Candidate Profile
The ideal candidate should possess self-motivation, strong work ethic, and excellent communication skills, enabling them to thrive in a fast-paced environment while delivering quality customer experiences.