Service Management Office (SMO) Lead
Contract:
12 Months
Location:
Hybrid, Dublin (2 days onsite)
Rate:
€390-€420 per day
A global professional services provider is seeking a Service Management Office (SMO) Lead to drive IT service excellence. This role focuses on refining and leading ITIL-aligned processes, ensuring IT services are delivered consistently, efficiently, and in line with business needs. It's an opportunity to shape governance frameworks, lead programs and projects, and influence stakeholders at a strategic level.
Responsibilities
* Lead and refine the Service Management Office, embedding ITIL best practices across ICT operations
* Ensure effective governance of service management processes and continuous improvement
* Oversee delivery of ICT programs, projects, and managed services
* Develop and maintain strong relationships with stakeholders and sponsors
* Align ICT services with business objectives for long-term impact
About You
* Proven experience as a Service Management Office Lead or in a similar IT service management role
* Strong knowledge of ITIL processes and governance
* Background in delivering ICT services, programs, or projects at scale
* Excellent stakeholder engagement and communication skills
* Ability to drive strategic ICT initiatives and foster service excellence
If you're ready to lead ICT service delivery and governance in a role where your expertise makes a real impact, apply today.