Reporting To: Customs Clearance Manager Main Location: Ballyboughal Normal Hours:10am-7pm Monday to Friday and beyond where business needs dictate. Flexibility is required during operational hours. Role Overview: Join a large custom clearance department and help it develop and grow in your new role as Customer Office Supervisor. Support a team completing over 100,000 declarations per annum as you utilise a combination of customs clearance knowledge and people skills, ensuring an efficient flow in a fast paced environment. Monitor volumes, ensure resources are efficiently allocated, proactively plan for operational issue and act as a point of escalation for customs challenges. Main Duties and Responsibilities: Supervise and support the Data Entry team on daily tasks, activities, and queries Act as point of escalation for issues within the department Onboarding and training of new staff Delegate declaration assignment in timely and fair manner to meet business timelines Review processes and procedures to maximise efficiency and eliminate duplication Implement customer authorisations ensuring correct clearance procedures are followed Ensure company processes and procedures are adhered to Identify new process flows and methods of working to enhance business performance Develop intimate knowledge of specific customer requirements to ensure effective and efficient delivery of tasks Support the Clearance Manager in the delegation of daily tasks, fairly and equally amongst team members Ensure accurate input of Customs data into management system Collaborate with operational teams to ensure correct information available in a timely manner Attend meetings and scheduled training Generate customs reports and ad hoc reports Support the team in carrying out daily tasks and provide cover as necessary Skills Requirements: Experience of Customs procedures and requirements is essential Previous experience leading a team is desired Strong interpersonal skills with ability to manage an improve team performance Methodical with excellent attention to detail Ability to work in a fast-paced environment and meet deadlines Ability to prioritise tasks and delegate workload Proactive and responsible, taking personal ownership of tasks and solutions Strong verbal and written communication skills essential Flexible and adaptable