Position:
Global New Products Commercial Director
Location:
Dublin, Ireland
Job Id:
****
# of Openings:
1
Who Are We?
Over the past 16 years, Afiniti's patented technology has paired customers and contact centre agents in real time based on how well they are likely to interact, leading to better experiences across the entire customer journey.
As our products evolve, it is our mission to retain and grow revenue by creating repeatable, AI-driven solutions that transition from high-touch managed services to product-led growth.
Afiniti operates throughout the world and has driven billions of dollars of precisely measurable AI value for our telecommunications, banking, insurance, healthcare, and travel customers.
To learn more, visit .
Our Vision
Afiniti's vision is to lead the contact centre industry by delivering innovative AI solutions that uniquely enhance customer lifetime value and operational efficiency, earning us the trust of leading consumer companies worldwide.
Our Ways of Working
At Afiniti, how we work is just as important as what we achieve.
Our Ways of Working are ten guiding principles that define the standards and behaviours we hold ourselves accountable to every day.
They push us to act with urgency and discipline, to innovate with data and facts, and to always see our work through the eyes of our clients.
These principles are not abstract values — they are actionable commitments that shape daily decisions, strengthen collaboration, and ensure we deliver outcomes that matter.
Together, they encourage us to be intentional in how we prioritise and execute, to confront challenges directly, and to embrace the richness of our global community with respect and openness.
By living these principles consistently, we build a culture that is ambitious, respectful, and relentlessly focused on meaningful impact.
About the Role
Role Title:
Global New Products Commercial Director
Location:
Ireland (Remote)
Reports To:
Head of Marketing and Commercial Strategy
We are seeking a strategic, analytical, and execution-focused Global New Products Commercial Director to own and shape the end-to-end commercial strategy for our next generation of products.
This is a highly visible director-level role responsible for defining how new products are monetised, positioned, sold, contracted, and measured globally across both direct and partner channels.
This role is ideal for a high-performing commercial leader stepping into their first director-level position.
You will build structure where none exists, translate complex value propositions into clear commercial models, and partner cross-functionally to ensure new product launches are commercially viable, scalable and measurable.
You will act as the commercial authority for new products, bringing clarity, rigor and execution discipline to global launches while influencing senior stakeholders and enterprise sales motions.
What Will Be Your Key Deliverables
Define and own global commercial strategies for new product launches.
Design scalable pricing and monetisation models across direct and partner channels.
Develop clear value frameworks tied to measurable customer outcomes.
Translate product capabilities into quantifiable business cases and ROI models.
Partner with Legal and Finance to structure contracts aligned with value delivery.
Support complex enterprise deals through customer discussions, negotiations and close.
Enable sales and partner teams with pricing logic, value narratives and financial models.
Establish commercial clarity and consistency across global product launches.
Who You Are
Experience
Approximately 8+ years of experience in commercial strategy, pricing, go-to-market strategy, corporate strategy or related analytical roles.
Candidates from top-tier consulting firms may be considered with 4–6 years of experience.
Strong quantitative background with advanced financial modelling and ROI analysis capabilities.
Experience supporting enterprise-level sales motions and complex commercial negotiations.
Proven ability to operate effectively in ambiguous, fast-changing environments.
Demonstrated readiness for a first director-level role with global scope and ownership.
Education
Bachelor's degree in Business, Economics, Finance, Engineering or a related analytical field is preferred.
Equivalent practical experience in strategy or commercial leadership roles will also be considered.
Technical Skills
Advanced financial modelling and scenario analysis.
Pricing strategy and monetisation model design.
Business case development and value quantification.
Strong analytical tools proficiency (Excel, data modelling, reporting tools).
Understanding of enterprise deal structures and commercial frameworks.
Strategic thinker with strong execution discipline.
Highly analytical and data-driven decision-maker.
Comfortable navigating ambiguity and building structure from scratch.
Strong stakeholder influence and executive communication skills.
Commercially minded with a customer-value orientation.
High ownership mindset with a bias toward action.
What Success Looks Like
In this role, you will be successful if you:
Launch new products with clear pricing, messaging and commercial frameworks.
Enable sales teams to confidently articulate value aligned with contracts.
Ensure customers experience transparent, measurable value realisation.
Build scalable systems for commercialising innovation globally.
Why Should You Apply
This is a unique opportunity to define how innovation becomes revenue at a global scale.
You will play a central role in shaping how new products are brought to market, influencing pricing, positioning and commercial execution across regions.
If you thrive in high-impact, high-ambiguity environments and want to build global commercial strategy from the ground up, this role offers exceptional ownership, visibility and career acceleration.
Compensation
Annual Base Salary Range:
EUR 96,750 - EUR 129,000
Additional:
Annual Performance Bonus (~20% of Annual Base)
What Will Make You Stand Out in the Crowd
You are a commercially sharp, analytically strong strategist who excels at turning complex products into clear, measurable value propositions.
You combine structured thinking with hands-on execution and are energised by building scalable systems where none exist.
Your ability to influence stakeholders, enable sales teams and architect commercial models that drive revenue will make you a critical force behind successful global product launches.
We believe that richness in diversity is a huge asset for Afiniti.
We value both the similarities and differences in everyone who is a part of the Afiniti team.
We believe that this diversity builds a stronger organisation and is in keeping with the core values of our company.
Our policy, therefore, is to provide equal employment opportunities for all applicants and employees without regard to race, colour, religion, sex (including pregnancy, childbirth, related medical conditions, breastfeeding or reproductive health decisions), gender identity or expression, national origin, age, marital status, ancestry, physical or mental disability, sexual orientation, personal appearance, genetic information, family responsibilities, matriculation, political affiliation, military or veteran status, or any other category protected under applicable federal, state or local law.
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