Fortray Global Services is seeking a Desktop Support Engineer for an Backfill position in Ireland, with English fluent. Our client is a local Irish company, so the candidate must have work authorization in Ireland or a stable visa valid for at least two years. It's B2B 1 year contract.
We are looking for a proactive and customer-oriented IT Support (L1) to join our IT team. This role provides first-level technical support and troubleshooting for end users across the organization. You will work with a variety of hardware, software, and cloud tools in a fast-paced, hybrid environment, ensuring seamless technical operations and outstanding user experience.
Key Responsibilities:
* Provide Tier 1 support for desktops, laptops, mobile devices, peripherals, video conferencing tools, and office equipment (Windows, macOS, iOS, Android).
• Install, configure, upgrade, and troubleshoot operating systems, applications, and hardware (both in-person and remote support).
* Respond to service desk tickets, ensuring timely resolution, clear communication, and proper documentation.
* Support cloud-based tools such as Microsoft 365, Teams, SharePoint, Zoom, and Google Workspace.
* Assist users with network connectivity, VPN access, MFA issues, and basic account administration.
* Maintain IT asset inventory (laptops, accessories, software licenses, etc.).
* Coordinate with Level 2/3 teams for escalated issues, ensuring smooth handoffs.
* Assist with new user onboarding, device setup, and software deployment.
* Participate in hardware refresh, patching cycles, and other IT operations.
* Follow IT policies and procedures while promoting best practices.
* Maintain and create clear knowledge base documentation and user guides.
* Support cybersecurity awareness by identifying and escalating potential threats (e.g., phishing, unauthorized access).
Technical Skills & Requirements:
* Basic knowledge of networking protocols, IP addressing, DNS, and DHCP.
* Hands-on experience with Windows 10/11, macOS, and Office 365 environments.
* Strong understanding of remote support tools (e.g., AnyDesk, TeamViewer, or SCCM).
* Familiarity with Active Directory, Azure AD, Intune/MDM solutions, and VPNs.
* Proficient in troubleshooting email clients (Outlook, Gmail) and productivity tools.
* Understanding of ticketing systems like Jira, ServiceNow, or Freshdesk.
* Strong hardware troubleshooting skills (RAM, SSDs, display issues, connectivity).
* Familiarity with endpoint security solutions and basic data backup methods.
* Excellent interpersonal, time management, and documentation skills.
Preferred Qualifications:
* 1–2 years of relevant IT support or desktop support experience.
* IT certifications such as CompTIA A+, ITIL Foundation, Microsoft Certified are a plus.
* Exposure to cloud-first or hybrid working environments.
* Strong customer service mindset with an eagerness to learn and grow.
Note: Visa sponsorship is not available for this role.
Job Type: Full-time
Pay: €130.00-€140.00 per day
Language:
* English (required)
Work authorisation:
* Ireland (required)