Overview
Join to apply for the Area Manager - Vacation Rental role at Expedia Group.
Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success.
As a key member of the broader Partner Success Leadership team, the Area Manager has two functions - managing a team of individual contributors responsible for acquiring new inventory for our European Vacation Rental marketplace, as well as leading critical initiatives for the broader Partner Success leadership team. This role is based in Dublin, Ireland and will report to the Director, Vacation Rental Partner Success.
We offer a full benefits package, including travel perks, generous time-off, parental leave, a flexible work model, and career development resources to support our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.
Expedia Group’s family of brands includes: Brand Expedia, Hotels.com, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, and others.
Employment opportunities and job offers at Expedia Group will come from Expedia Group’s Talent Acquisition and hiring teams. Our official website to find and apply for job openings is careers.expediagroup.com/jobs.
Expedia Group is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
What you’ll do
* Hold regular 1:1s with team members, assess performance, and provide feedback
* Forecast business projections based on documented pipeline, opportunity and trends
* Create and manage pipeline and territory coverage plan
* Manage team KPIs
* Facilitate training needed to continually enhance communication, persuasion, objection handling, and shared accountability with our partners
* Evaluate each team member's monthly/quarterly business plans to build pipeline in order to achieve quarterly sales targets
* Ensure that all team members meet or exceed all activity standards
* Directly manage partner concerns and feedback, and help to resolve issues with ownership and care
* Help prioritize and triage partner and traveler issues with the appropriate Support, Development, and Product teams necessary for resolution
* Provide timely feedback to senior management regarding partner performance, product feedback and insights, and any system or tool issues from our partners
* Partner with operational, administrative, and learning and development teams to improve day-to-day practices, strategic outreach, operational tools, and marketplace reporting for the account management team
* Demonstrate business acumen, strong knowledge of products, e-commerce pipelining, monetization and optimization, process improvement and a solutions-based approach to challenging problems
* Organize and attend team participation in industry-related events
* Manage special projects as needed
* Develop high-potential team members into future Expedia Group leaders
* This role follows our hybrid work model, with three in-office days each week. While we value flexibility, this schedule is a set part of the position
Who you are
* Bachelor’s degree in a related field; or equivalent related professional experience
* Proficient in English, with a strong preference for fluency in German, French, Spanish, or Italian
* 6+ years of Customer Success, Account Management, Client Services or B2B sales experience
* 3+ years of managing Account Management or Customer Success teams, with eCommerce or B2B products
* Proficient in Microsoft Office, Salesforce, and Tableau
* Knowledge of the vacation rental and hospitality industry is a plus
* You are open to feedback and enjoy teaching, coaching and helping team members with professional development
* You provide guidance to team on communications skills and adjust communications style based on team sentiment; you act as a champion for your team in front of internal stakeholders
* You craft and implement strategies for Expedia Group to improve relationships with partners and actively provide feedback and coaching to teams on relationship management skills
* You drive initiatives that create “win-win” situations and mentor team on how to improve partner interactions and encourage Partner Advocacy
* You set clear objectives, provide strategic guidance and leverage the strengths of each team member and motivate and inspire them
* You use data to track KPIs and goals and identify risks and opportunities to team performance based on data analysis
* You demonstrate the ability to develop in-depth expertise; share best practices with the team; work with training & development and HR to develop relevant training
* You translate changes and improvement opportunities into clear tasks; you are familiar with agile principles and encourages innovation; refine strategies based on results and feedback
* You proactively identify, propose, and lead cross-functional improvement projects and build coalitions and support for business cases
* Actively provide guidance to ensure the team listens effectively and can deliver strong messaging that resonates with partners
* Lead with experience and exemplify positive management of internal and external relationships
* Drive strategic, forward-looking initiatives that create positive outcomes by gathering and relaying information between partners and internal teams
* Set clear objectives, provide strategic guidance, present with excellence, and motivate and inspire team members to do the same
* Understand data well enough to challenge it when monitoring team and portfolio performance; identify risks and opportunities based on data analysis
* Translate changes and improvement opportunities into clear tasks; encourage innovation and use results to refine strategies
* Proactively identify, propose, and lead cross-team improvement programs and establish coalitions of support using strong business cases
* Offer guidance and coaching where needed; actively support professional development; exemplify openness, transparency, and advocacy
Accommodation requests
If you need assistance with any part of the application or recruiting process due to a disability or other health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request.
We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others.
Expedia Group's family of brands includes: Brand Expedia, Hotels.com, Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, CarRentals.com, and Expedia Cruises. 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50
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