Join to apply for the Workshop Controller role at MSL Motor Group.
Initially based at our MSL Service Centre (North Dublin) on North Circular Road, you will move to our brand-new flagship Mercedes‑Benz North Dublin dealership at North City Business Park in Q3 2026. MSL Motor Group is building the first purpose‑built Mercedes‑Benz DEALERSHIP in Ireland under the new MAR20X retail transformation guidelines, positioning itself as a centre of excellence.
About the Role
As Workshop Controller you will be responsible for the day‑to‑day operation within the Mercedes‑Benz service workshop. Your key duties include:
* Managing workshop throughput, maximising utilisation and technician efficiency.
* Ensuring all work is documented and processed in line with Mercedes‑Benz manufacturer guidelines.
* Leading by example in managing health and safety protocols, ensuring compliance with Mercedes‑Benz workshop standards at all times.
* Completing training needs analysis in conjunction with the Aftersales and Training Manager(s).
* Coordinating with service advisors to manage customer requirements and updates.
* Monitoring quality, completing final inspections and resolving technical concerns.
* Supporting diagnostic work and advising on complex repairs.
* Maintaining compliance with health, safety and environmental standards.
* Leading, developing and motivating the technical team to deliver exceptional performance.
Key Responsibilities
* Organise and schedule all workshop activities for maximum efficiency.
* Allocate work to technicians based on skills and workload.
* Monitor quality, complete final inspections and resolve technical concerns.
* Support diagnostic work and advise on complex repairs.
* Coordinate with service advisors to manage customer requirements and updates.
* Maintain compliance with health, safety and environmental standards.
* Lead, develop and motivate your technical team to deliver exceptional performance.
What We’re Looking For
* Automotive technical qualification.
* Proven experience in workshop leadership or coordination, ideally with a premium brand.
* Strong knowledge of workshop processes, diagnostics and quality control.
* Excellent organisational skills in a fast‑paced environment.
* Clear and confident communication with customers, technicians and suppliers.
* IT literacy (MS Office, Dealer Management Systems, diagnostic platforms).
* A proactive, solutions‑focused approach with strong attention to detail.
* Knowledge of the Mercedes‑Benz/Toyota warranty, maintenance and production support processes.
Benefits
* Be part of the first purpose‑built Mercedes‑Benz MAR20X dealership in Ireland.
* Work in a centre of excellence designed to elevate the customer and employee experience.
* Play a leading role in an exciting new chapter for Mercedes‑Benz North Dublin.
* Competitive salary plus performance‑based incentives.
* Ongoing manufacturer training and career development opportunities.
* Employee benefits including staff referral bonus scheme, staff purchase scheme, PRSA company contributions, VHI Employee Assistance Programme, flu vaccine, eye test, cycle to work scheme and a friendly working environment.
Skills
* Automotive Technical Qualification.
* Workshop Leadership.
* Quality Control.
If you meet the above criteria and are interested in being considered for this position, please submit a cover letter outlining your availability and salary expectation, together with a comprehensive curriculum vitae.
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