Event Management Director Job Description
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We have an exciting opportunity for a seasoned event management professional to lead our team as Event Management Director. This role would suit a senior event manager/meeting and events sales manager with extensive experience in the full event cycle from initial inquiry through to handover to the operations team.
Key Responsibilities:
* Drive revenue and conversion targets
* Direct day-to-day management of reactive sales & event planning to include inquiries, proposals, chasing, contracting, event planning and internal and external client face-to-face interactions
* Plan and assign work, manage and oversee the M&E team
* Oversee the collaboration, management and action of customer satisfaction feedback post event
* Proactively resolve any outstanding issues
* Complete weekly forecasts, plans, and productivity reports for management meetings
* Completely monthly revenue and P&L reports
* Participate in the preparation of the annual departmental operating budget and financial plans
* Monitor budget and upsell products and services to increase revenue
* Review upcoming M&E business pipeline, identify gaps and ensure pro-active measures are taken to achieve set targets in conjunction with DOSM
* Devise creative ideas and strategies to drive business and to upsell to clients with contracted business
* Responsible for recruitment and training of the M&E Team
* Provide mentoring, coaching, and regular feedback to M&E Team to help manage conflict and improve team member performance
* Promote teamwork and the delivery of consistent service through daily communication and coordination with other departments
The ideal candidate will have at least two years' experience as a senior event manager/director of meeting and events with proven track record in leading a large team in a high-volume environment. Further candidate attributes include:
* Excellent customer service skills
* Welcoming, friendly personality and manner
* A structured and organised work approach with the ability to prioritise workload
* A strong sales focus with the ability to build rapport easily with clients and convert leads into confirmed bookings
* A positive outlook and ability to project a professional image to all collaborators, both face to face and via phone/email
* Ability to manage room and meeting space inventories
* Knowledge of event technology products and services
* Knowledge of contract management and legalities
* Strong communication skills (verbal, listening, writing)
* Proficiency in Microsoft Word, Excel, Opera Sales & Catering
* Strong command of the English Language
We offer a great array of benefits including pension contribution, health & wellness contribution, maternity pay, annual leave, sick pay, training & development programmes, employee recognition awards, recommend a friend bonus, discounted accommodation rates, Taxsaver/Cycle to Work schemes, parking, meals on duty, Employee Assistance Programme and social and sports events.