OverviewStep into a role where your expertise drives innovation at a global fintech leader.This contingent role offers flexibility for professionals seeking dynamic, high-impact work environments while delivering exceptional results.What You'll Be DoingProvide support for customers who submit complaints across multiple channels by investigating, troubleshooting, and resolving issues.Lead efficient documentation of customer issues and resolutions.Manage and prioritize Tier 2 inquiries and complex escalations with minimal guidance.Communicate tactfully and empathetically with internal and external stakeholders.Set performance benchmarks for support analysts through example and execution.Own complaint resolution processes across all pillars, acting as a Subject Matter Expert (SME) when needed.Identify process gaps and propose actionable improvements to enhance operational efficiency.Drive productivity by streamlining workflows and optimizing internal systems.Represent the customer voice by relaying feedback to internal teams and leadership.Support legal teams in researching complex customer issues and analyzing evidence.Organize and manage documentation with expert-level data handling skills.Use data to create visualizations that highlight complaint trends and demographic insights.Communicate effectively across all levels of the organization.Thrive in a fast-paced, evolving environment with flexibility and a growth mindset.What We Look ForPassion for creating seamless support experiences for a global customer base.Willingness to work defined shifts and attend in-office sessions as required.Background in complaints, compliance, regulatory affairs, fraud, disputes, legal, or litigation.Minimum 3 years' experience in financial services, crypto, investigations, legal, or tech.Experience supporting customers via voice, email, and chat.Strong root cause analysis and logical problem-solving skills.Empathy and adaptability in high-growth environments.Clear, concise communication across departments and stakeholders.Ability to perform under pressure with attention to detail and accuracy.Proficiency in English (spoken and written).Nice to HaveAdvanced degree in project management, analytics, or vendor management.Experience in Legal, Compliance, or Customer Experience (CX).Familiarity with Google Apps, JIRA, Salesforce Service Cloud.Experience working with external outsourcing partners.Intermediate knowledge of cryptocurrency and fintech products.Understanding of blockchain fundamentals and decentralized finance (DeFi) use cases.Details:On-site - 5 days per week on-site in Dublin CityContract details - Full-time, 6 monthsStart date - 15th January 2026