Join to apply for the Support Developer role at Case IQ
Join to apply for the Support Developer role at Case IQ
Case IQ helps companies protect their employees, culture, and business through world-class software for uncovering, investigating, and preventing fraud, ethics, harassment, discrimination, and security incidents. We’re proud to count a roster of Fortune 500 companies among our customers, which have relied on Case IQ for managing millions of cases over the past 20 years and helping mitigate billions of dollars in financial and brand risk.
We are looking for a Software Application Developer located in the EU to join our Support Team.
In this role (remote-first), you will be working with our programming team and project personnel in the development, testing, and implementation of our business process automation solutions, as well as providing development support to our customers.
What You’ll Do:
* Modify data and update database structures for an SQL type database
* Review and complete assigned tickets while managing feedback loop as needed
* Utilize troubleshooting skills while providing technical support to customers via email and phone
* Ensure customer requests are acknowledged and resolved within SLA’s
* Debug reported issues within the application while testing and verifying changes
* Consistently update and manage GitHub branches and changes
* Utilize a Linux based operating system to manage and deploy application changes via Docker
* Contribute to product evolution and acquire new knowledge to improve support offering
What We're Looking For:
* Graduate of a university or college computer science program
* Development experience in an Agile or Scrum environment
* Experience working with end users/ clients directly
* Excellent communication skills, verbal and written, with a superior command in English
* Eager to constantly learn and apply new technologies
Assets (Nice to Have):
* Experience with NGINX, Bootstrap, jQuery, Backbone, PostgreSQL, Redis, ElasticSearch, Mocha and Git
Perks and Benefits
* Work remotely within a flexible work environment (our team spans the US and Canada)
* Half-day Fridays in the summer
Selected candidates will be contacted through BambooHR (please check your junk mail).
Case IQ is an equal opportunity employer. All qualified applicants are given consideration regardless of race, religion, color, gender, sex, age, sexual orientation, gender identity, national origin, marital status, citizenship status, disability, veteran status, or any other protected class as provided in applicable employment laws. If you have a disability or special need that requires accommodation, please contact us at hr@caseiq.com.
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Industries
Software Development
Referrals increase your chances of interviewing at Case IQ by 2x
Sign in to set job alerts for “Support Developer” roles.
Dublin, County Dublin, Ireland 1 month ago
Speculative Applications - Electric Square
Skibbereen, County Cork, Ireland 1 month ago
Dublin, County Dublin, Ireland 6 months ago
Dublin, County Dublin, Ireland 12 hours ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 2 weeks ago
Dublin, County Dublin, Ireland 5 days ago
Dublin, County Dublin, Ireland 1 month ago
Dublin, County Dublin, Ireland 2 days ago
Frontend Software Engineer - Greenfield Development (Day Rate Contract)
Dublin, County Dublin, Ireland 6 months ago
Dublin, County Dublin, Ireland 4 months ago
Ireland €70,000.00-€100,000.00 15 hours ago
Community Software Engineer (Remote Europe)
Dublin, County Dublin, Ireland 10 months ago
Software Engineer (Java) - Relocation to Spain or UAE
Dublin, County Dublin, Ireland 1 week ago
Ireland €63,965.00-€105,737.00 13 hours ago
Dublin, County Dublin, Ireland 1 week ago
Dublin, County Dublin, Ireland 1 week ago
Quality Assurance Engineer (Ireland Remote)
Clonmore, County Carlow, Ireland 6 days ago
Dublin, County Dublin, Ireland 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr