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Customer service representative ii job details

Dublin
Hispanic Alliance For Career Enhancement
Customer service representative
Posted: 8 May
Offer description

About Us

Stericycle is a business-to-business services company and a leading provider of compliance solutions that protect people and brands, promote health and well-being, and safeguard the environment. Founded over 30 years ago, we have grown from a small startup in medical waste management into a leader in complex, highly regulated sectors, serving healthcare and commercial clients of all sizes.


Position Purpose

We are seeking a Customer Service Representative to join our busy transport team. As a Class C driver, you will be responsible for collecting, destroying, moving, and unloading confidential waste paper and electronic storage devices for customers in various industries.


Key Job Activities

1. Work a 40-hour week over 4 days as a key customer contact.
2. Reconcile and complete all relevant documentation, issuing a certificate of destruction via a hand-held terminal.
3. Remove console bags from each console, tying them securely to prevent paper escape during transfer.
4. Ensure no material remains in the console, replace with an empty bag, and lock the console.
5. Transport material directly to the shredder truck for shredding.
6. Secure truck gates to prevent contents from escaping during shredding.
7. Upon completion, obtain client signature and explain the certificate of destruction.
8. Record the time shredding was completed.


Requirements

* Junior and Leaving Certificates or equivalent qualifications.
* Relevant driving experience with a Class C license and full driver CPC card.
* Ability to undertake heavy lifting and physically demanding tasks involving large wheeled trolleys.
* Excellent customer service skills and flexibility in working hours.
* Ability to read and understand client information sheets and write clear reports.


Certifications and/or Licenses

Class C license, full driver CPC card.


Benefits

* Contributory Pension Scheme
* Life Insurance
* Access to SteriCares employee support fund
* Stericycle University online learning library
* Annual performance review
* Referral Scheme
* Flu voucher
* Eye Test voucher


Note

The above description summarizes the role and is not exhaustive. It does not create an employment contract or guarantee employment. We consider requests for workplace accommodations and reserve the right to modify content at any time, with or without notice.

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