DWK are one of Ireland's leading Kitchen retail specialists. With one of the largest modern showrooms in Ireland located in Edenderry Co Offaly and Saggart Co Dublin we are easily accessible from all corners of Ireland.At DWK Innovation, Design and Craftsmanship are our key focus. We encourage continuous education and training. Learning from the brand experts on the various materials and products our goal is to exceed the clients' expectations from vision to design creativity and production.We are currently looking to recruit a Customer Service Administrator to become a key member of our team involved in the day to day running of our customer service department where you will foster a customer first culture and contribute to initiatives to improve customer satisfactionKey Responsibilities:This office-based role will be the direct contact between our customers, fitting teams and administration teamDaily update of our online platform ensuring all kitchens are completed and signed off by our customersOnline Platform to be updated with a detailed list of any customer service items required with an expected manufacture/delivery dateFollow up with other departments to ensure any materials required have been ordered and/or manufacturedUpdating Customers on the current status of any outstanding items with an expected fitting dateWorking closely with the entire team to ensure priority cases are managed and completed within 48 hoursCoordinate and schedule completion of any customer service calls in an efficient manner taking geographical locations into accountComplete other general administration duties as and when requiredRequirements:Min 3 years' experience in a customer service role with previous kitchen industry experience a distinct advantageProfessional customer focused attitude with strong organisation and communication skillsHighly motivated to work in a fast-paced team oriented enviornmentEligible to work in Ireland, IT Literate, fluent in written and spoken EnglishThis is an office-based role, no hybrid working options available.Job Type: Full-timePay: €28,000.00-€30,000.00 per yearWork Location: In person