Join to apply for the Product Team Leader role at River Island
About The Role
We’re on the lookout for an energetic and inspiring Product Team Leader to join our store management team. You will lead, inspire, and empower the store team to deliver an inspirational customer journey and a great place to work. As an expert in product handling, you will constantly improve the customer journey through visual execution and high-level customer service. You will support the Product and Commercial Manager in developing the team, maintaining operational standards, and generating outstanding sales, KPIs, and high-performing teams.
What You’ll Be Doing
* Deliver great product placement and ‘wow’ wearable outfits.
* Consistently deliver strong visual standards with the customer journey at the forefront of every decision.
* Confidently manage all areas of the store operation including service, people, and operations.
* Support the Commercial / Product Manager in empowering the team to deliver for the customer by putting the customer experience at the centre of decision making.
* Use commercial tools to drive commercial actions.
* Take accountability to drive store KPIs, including sales, stock loss, payroll, conversion, voice of customer, and RFID.
* Support the management of store operations, including compliance with health & safety standards.
* Develop the store team to deliver a high performing, motivated, and engaged store team who feel valued and recognised for their contribution.
You’ll Be Perfect If
* You have previous experience in retail, preferably in a supervisor role.
* You are passionate about fashion and stay updated on the latest trends.
* You possess strong communication and interpersonal skills.
* You can motivate and inspire a team to achieve their best.
* You are proactive, adaptable, and thrive in a fast‑paced environment.
* And most importantly love our products as much as we do to create the best possible customer journey!
Things to Consider
* Fast‑Paced Environment: Priorities shift quickly based on sales performance, customer trends, and seasonal demands.
* Reporting: Your ability to analyse customer feedback and sales data will be crucial in driving improvements to your store.
* Managing People: Strong emotional intelligence is essential, as you’ll be managing a diverse team.
* Hands‑On Role: While this position is strategic, it also requires you to be hands‑on with product movement, floor resets, and physical tasks.
* Weekend Work: You will need to work on weekends, public holidays, and during key seasonal periods.
* Deadlines: Strong time management skills are important for balancing multiple responsibilities and meeting deadlines.
What we can offer you
* 💰 Generous 50% staff discount & uniform allowance.
* 🛒 Access to benefits, financial advice, wellbeing solutions and more through Reward Gateway.
* 🎉 Stores fitted with Kindness Cupboards to support staff with basic food & hygiene products.
* 🤎 Support for all family setups, including maternity, paternity, adoption & fertility treatment.
* 💕 Give as you earn scheme, a ‘Giver Island’ day each year and matched funding.
* 🎓 Progression focus throughout Retail & Head Office, with upskilling support.
* 💰 Generous bonus scheme & private pension plan.
* 😎 28 days (UK) / 30 days (ROI) paid holiday, inclusive of bank holidays, plus option to buy additional holiday.
Keeping You Safe
At River Island we are committed to the safeguarding of all of our employees regardless of age or job role. We will fulfil our obligation under the Prevent duty which seeks to stop extremism and extremist views from materialising in our business. We promote British Values – including democracy, the rule of law, individual liberty, and mutual respect and tolerance of different faiths and beliefs.
We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion and/or belief. We will consider flexible working requests for all roles unless operational requirements prevent otherwise.
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