ResponsibilitiesAudio Visual (AV) Systems ManagementOversee daily operations of all meeting room AV systems, including Microsoft Teams Rooms, displays, microphones, speakers, cameras, and control systems.Perform regular room checks to ensure equipment is functioning and ready for use.Troubleshoot and resolve AV issues promptly to minimise disruption.Liaise with vendors and support partners for escalations, repairs, and upgrades.Maintain an asset inventory of AV equipment, warranties, and refresh cycles.Microsoft Ecosystem SupportManage and configure Microsoft Teams Rooms devices and associated hardware.Support Teams-based live events, webinars, and hybrid meetings.Ensure seamless integration between AV hardware and Microsoft 365 tools.Collaborate with IT on configuration, updates, licences, and security compliance.Workplace Dashboards & ReportingBuild and maintain Power BI dashboards to track:AV system performance and uptimeMeeting room utilisationTicket volumes and SLA complianceSustainability metrics (energy, waste, digital screen usage)Provide monthly insights, trend analysis, and improvement recommendations.Digital Communications & Signage (this a push)Manage internal digital communication screens, including content scheduling and quality checks.Coordinate with Communications and People teams to publish relevant content.Monitor performance and ensure all screens are operational and engaging.Continuous Improvement & Feedback MechanismsImplement and manage digital or QR-based feedback tools for meeting rooms and AV experiences.Analyse feedback data to identify recurring issues and areas for enhancement.Develop process improvements to improve reliability, user experience, and system efficiency.Event SupportProvide AV setup and live support for internal events, town halls, leadership meetings, and hybrid sessions.Coordinate AV logistics including microphones, cameras, streaming, and recording.Ensure high production quality and smooth delivery.Collaboration & Cross-Functional SupportWork closely with Workplace, IT, Sustainability, and Communications teams.Support broader workplace initiatives and projects where AV or digital systems are required.Provide user training and onboarding on AV tools and Microsoft Teams Rooms.Key DeliverablesReliable, high-performing AV systems with strong user satisfaction.Power BI dashboards for AV performance, ticketing, and sustainability.Well-managed digital communication screens with consistent messaging.Improved processes and reduced recurring AV issues.Event support delivered professionally and consistently.Accurate reporting and insights to leadership.