We are currently seeking a highly skilled and experienced Senior Technical Analyst to play a pivotal role in both internal technical operations and customer-facing support.
Key Responsibilities:
* Lead and mentor a team providing IT support on various issues, utilizing exceptional leadership skills and technical expertise.
* Maintain organization and accuracy, prioritize tasks effectively, and make informed decisions that drive business success.
* Assist in mentoring and training team members, fostering a culture of knowledge sharing and growth.
* Address user requirements with commercial insight, ensuring seamless service delivery and customer satisfaction.
* Diagnose and resolve complex technical issues, staying up-to-date with emerging technologies and best practices.
Requirements:
* Minimum 3 years in technical support with leadership experience, demonstrating strong technical skills and ability to adapt to changing environments.
* Project management skills, including proposal writing, budgeting, and resource allocation.
* Strong knowledge of OS, networking, and hardware, as well as proficiency in Microsoft & Apple OS, Kaseya & Datto Products, Office365 & Intune, Desktop/mobile support, Android and iPhone devices, and PoS/EPoS systems.
* Excellent communication skills, ability to explain technical concepts clearly and effectively, and logical thinking and problem-solving skills.
Experience With:
* Industry certifications (e.g., CompTIA A+, Network+) preferred but not required.