Job Title: Branch Manager
A successful Branch Manager has experience in driving sales, providing world-class customer service and developing an outstanding team. If you are a proven, successful leader with a history of exceeding expectations, then our Branch Manager position is for you.
Main Responsibilities
* Recruit, hire, coach and retain an engaged team through ongoing coaching and leading by example.
* Ensure that team members demonstrate sales-focused and customer-centric behaviours when interacting with customers.
* Provide a welcoming environment to customers through effective facility maintenance and labour and vendor management.
* Respond to customer inquiries in a timely manner and address their concerns quickly.
* Identify and celebrate operational successes, as well as develop and implement plans to address opportunities.
* Conduct regular property audits, ensuring properties are safe and meet all operational standards.
* Manage delinquent tenant process, including coaching teams to reduce delinquency rates and improve customer retention.
Key Skills
* Demonstrated leadership competency in building, developing and retaining high-performing teams.
* Record of top-tier performance compared to peers and/or industry standards.
* Passion for sales and customer service excellence.
* Ability to monitor and control payroll and expenses.
* Exceptional communication, organisation and time management skills.