Overview
Role: Customer Service Assistant
Department: Retail
Location: Clones
You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store, ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.
Responsibilities
* Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
* Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
o Opening and closing the shop
o Managing and guiding the shop team
o Cash management procedures
* Opportunity to manage on occasion which will lead to further development opportunities.
* Work in a fast-paced retail environment while undertaking training/on the job to continuously upskill and progress within the company.
* Provide an outstanding customer experience with a helpful, friendly, and knowledgeable approach.
* Accept bets as per procedure, accurately processing customer bets through multiple channels including betting terminals and EPOS system transactions.
* Act as a Brand Ambassador, including introducing customers to the multi-channel/digital journey.
* Work under pressure, remaining calm while seeking continuous personal and shop improvement.
* Maintain high presentation standards throughout the working day.
* Ensure all procedures (safety, compliance and shop operations) are always followed.
* Be a team player and adhere to Social Responsibility duties.
Knowledge, Skills and Experience
Essential
* Customer service focused; operates with trust and integrity.
* Flexibility to operate 7 days a week; adaptable to the shop environment.
* Great attention to detail and strong numeracy skills.
* Enthusiastic, able to work on own initiative and as part of a team.
* Keen interest in Sporting industry/events; able to build rapport with customers.
* Aspiring and driven to progress within the company; brand-focused and results oriented.
* Excellent communication skills; problem solving and creative thinking.
* Organised, reliable and dependable; proven cash handling ability.
Desirable
* Industry/Retail experience is welcomed but not essential as full training is provided to expand knowledge on sport and betting related topics.
BoyleSports is an equal opportunities employer, and we welcome applications from all suitably qualified persons.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
Industries
* Gambling Facilities and Casinos
Referrals do not influence eligibility for interview. We are committed to providing equal opportunity in employment.
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