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YOUR ROLE IN THE TEAM?
As the Shop Manager you set the tone for the shop, creating a fun environment which our customers love to be in, whilst driving yourself and your team to achieve shop targets. Also, you will have the ability to provide full operational support, direction and guidance to your shop. You will ensure that the experience for every Paddy Power customeris memorable, tailoring the service you give to meet the needs of each individual customer.
We are forever pushing and exploring new ways to drive the business to adapt to Retail's ever evolving Online presence! Ideally, we want people who will embrace technology, new betting services and ways of workingas they will flourish in Paddy Power, combining their ability to promote our online products and services within our shops and still provide an epic customer journey.
We believe results don't just come from targets, but also team progression. At Paddy Power, we want managers who take pride in developing their team and show the desire to train them for the next level of their career! Our business is people, so it's up to you as a manager to ensure you give the team the tools to succeed!
You've Been Brave… You've mapped your journey to reach your career goals to date, why stop? We offer amazing opportunities to proving managers to keep growing their career and constantly stride to provide progression avenues for you to conquer.
HOW WE DO IT?
We want people who will stay customer focused by building strong and lasting relationships;creating a fun environment which punters love and repeatedly come back to. This will include educating and guiding your team to be able to deliver excellent customer service both face to face and over the phone, while cross-selling retail and online products and services.
Other duties will include:
* Know the business by speaking with the local community and competitors to better understand their customers and gain local market insights.
* Lead from the front by providing clear guidance and feedback to get your team working to a high standard together.
* Stay focused on results by setting goals for you and your team and eagerly finding ways to improve shop performance and reach targets.
* Be a clear communicator by actively encouraging your colleagues to share ideas on how things can be done better, quicker and easier.
* Play by the rules by making sure the shop complies with Social Responsibility commitmentsand all shop operational procedures, including cash management procedures.
* Lead by example and drive your team to keep and maintain shop presentation standards.
Are you a team playerthat can provide clear guidance and feedback? Do you love to get your team working to a high standard together? Because we're all about working together to get the job done!
Are youadaptable to different situations? Do you remain curious and wish to constantly develop?Paddy Power can guide you along the way whilst continuously enabling you to map your journey with this exciting brand. But it's yourdedication and loyalty that matters most!
What We Offer
* Industry leading pay-rates.
* Additional Premiums for Overtime, Sunday & Bank Holiday.
* Paid Rest Breaks.
* Annual Bonus & Cheltenham Bonus.
* 25% discount on Flutter Shares.
* Refer & Earn scheme.
* Maternity & Paternity leave top up.
* Wedding Leave.
* Health Insurance (10% discount).
* Pension 4% Employer Contribution after 2 years.
* Six Free counselling sessions & 24/7 EAP Telephone Support.
* Competitions with prizes like iPad and holidays.
* Lifestyle and Retail discounts (WRKIT).
* Financial Wellbeing Platform (Nudge)
And the Values that guide us? Here they are:
Customer First, Always | Change The Game | Win Together | Free To Be Me
We’re proud of our 4 Values, they reflect what matters most to our people and will guide the decisions we make, represent what we believe in and support how we do things at Paddy Power.
We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.
If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales and Business Development
* Industries
Entertainment Providers
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