Overview
Department:
Retention
Employment Type:
Full Time
Location:
Dublin 18
Compensation:
€45,000 / year
The Opportunity: We are seeking a Retention Advisor who will work in our Customer Retention Team on a full-time basis at our Yuno Energy head office.
This role is better than ever before, with our new and improved salary and commission structure!
Successful candidates will have a friendly and competitive nature and demonstrate a will to achieve.
Excellent communication skills are needed for this role.
Working within a sales role is preferable but not essential.
We believe in employee progression and recognising performance; we enjoy working hard, smart, and having fun.
If you are ambitious, results-focused, and enjoy a challenge, you will enjoy working with Yuno Energy.
Key Responsibilities
Help customers to reduce their energy costs and ultimately their costs
Help the business to understand why customers are looking to leave so that we can improve our products and services going forward
Handle calls from customers who are looking for a better energy offer
Manage daily, weekly, and monthly KPIs to maintain performance and customer churn
Build friendly customer relationships in order to minimise customer churn
Support with mentoring and coaching for our junior sales team
Ad hoc phone-based activities as required
A suite of Retention tools available to encourage customers to stay with PrepayPower
Skills, Knowledge and Expertise
Excellent interpersonal, problem solving and relationship management skills
Experience working within a sales role
About This Role
Uncapped commission structure
Salary 30,000 base and 15,000 bonus (uncapped)
Pay per sale incentivisation structure
Incentivised Mentoring Programme
Realistic progression structure
Based full-time in our Sandyford Office - Dublin 18, with hybrid working after probation
Benefits
Competitive salary & bonus structure
Pension Contribution Scheme
Discounted Health Insurance Group Scheme with Laya Healthcare.
TELUS Health Employee Assistance Programme (EAP)
Great career progression opportunities in a growing company with strong market growth
Fast-paced and friendly team environment
Continual training and development
Annual leave, increasing with service.
Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
Established CSR, Wellness, and Social Committees, and great social events.
Refer a Friend Scheme
Tax Saver Travel Tickets & Bike to Work Scheme
Yuno Energy is an Equal Opportunity Employer, we believe and treat all our employees, customers, and other stakeholders with dignity and respect.
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