DescriptionRyanair are currently recruiting for aNewskies Helpdesk Team Leadto join Europe's Largest Airline GroupThis is a very exciting time to join Ryanair as we look to expand our operation to 800 aircraft and 300 million guests within the next 10 years.The role of a Newskies Helpdesk Team leader based on the Newskies team to assist Ops, ground operation, airports, call centres etc to ensure smooth running of the Ryanair operations. Ensuring all policies and procedures are adhered to and providing feedback to airports/ground ops/training etc.This is a permanent position based in our head office in Swords, Co. Dublin. The team work on a shift pattern of 4 days on/4 days off. The shift times are 6am to 5pm and 1pm to Midnight.Duties include but not limited to;Newskies Helpdesk provides telephone & email support for all Ryanair European Airports and Call CentresSending notifications via our Ryanair App to customers travelling on dayNotify passengers of cancellations, schedule changes and travel advisoriesUpdate of web notices on Creating and updating customer CommsCreating and editing Customer Travel advisory videosGeneral administration dutiesRequirementsPrevious experience leading or managing a teamPrevious Airline/Airport experience would be a distinct advantageMust have flexible approach and ability to remain diplomatic and tactful whilst working under pressureShow a natural ability in problem solving.Proactive approach to dealing with errors/complaintsPossess a high level of interpersonal and written skillsA good knowledge of Microsoft officePersonality traits – Enthusiasm, flexibility, patience and ability to work on your own initiative.Energetic and enthusiastic individual looking to thrive and progress in an expanding companyApplicant must be flexible with working hoursApplicants must show a natural ability in problem solving.BenefitsCompetitive salaryDiscounted and unlimited travel to over 230 destinationsDefined Contribution Pension SchemeDeath in Service Benefit – Up to 2 times of annual basic salary20 Days Annual Leave – Increasing to 22 days after 12 months and 25 days after 3 years of continuous service.Option for up to 5 additional unpaid leave days per yearCycle 2 Work SchemeUnrivalled career progressionCompetenciesCustomer ServiceDecision Making/Judgment