Position: Foodand Beverage Supervisor Reporting to: Restaurant Manager Responsiblefor: Ensure efficient and professional operation and customer service inaccordance with company standards.
Supervising all aspects of the delivery andservice and food and beverage team Key Dutiesof the role include: To implementthe consistent delivery of superior customer service through the developmentand implementation of SOPs (standard operating procedures.To ensure that the department creates a professional impression to customersand team members.
To act on customer feedback relevant to your areas of responsibility.
This toinclude customer complaints and compliments.
To be aware of budgeted and actual departmental targets.
To assist with the control and monitor payroll costs by ensuring rotas arecompiled in line with forecasted and actual business levels.
To be aware of and assist with the control of departmental operating costs inline with forecasted business levels.To supervise the department to ensure effective operation on a day to daybasis, whilst maintaining company brand standards consistently with attentionto detail.
This to include ensuring shift controls and procedures are adheredto.To comply with statutory and company requirements for Health and Safety, FoodSafety, Risk Assessment, Licensing Laws, Disability and ensure all employmentlegislation is strictly adhered to.To maximise opportunities for departmental sales and profit and other relatedtargets.Assist with and suggest new promotional opportunities to enable departmentalsales to meet and exceed budget.
This to include the planning, implementationand review of promotions.
To keep all department team members sales focused and ensure ongoing trainingas required and submitting training records for the attention of management.Be knowledgeable of all food and beverage menus working in cooperation withHead Chef and kitchen team.To actively upsell throughout all aspects of customer service and train team todo so.
At all times conduct yourself in a professional and courteous manner.Ensure customer satisfaction throughout there dining experience with us.
Manager to be informed of special requirements or difficulties.
Ensure dining areas are maintained within cleaning schedules.To read, understand and comply with your responsibilities as defined in theHealth and Safety statement and Staff Handbook.
To ensure HACCP, cleaning schedules are completed on a daily basis andstandards maintained.To actively participate in any training and personnel exercises designed toimprove standards and performance levels.
To carry out the hotel's customer relation policy.To communicate hotel services to guest as required.
To arrive for duty in accordance with rostered times in full clean uniform andwearing name badge at all times.
To ensure the highest standards in personal hygiene and grooming.