Hotel Reservation Professional
We are seeking a highly skilled and experienced hotel reservation professional to join our team. This is an excellent opportunity for individuals with previous hotel experience, particularly in a receptionist or reservations role, to further develop their careers in the hospitality industry.
About Us
The hotel we work at has been certified as a great place to work for two consecutive years and has received several awards for excellence in employer quality. We pride ourselves on creating positive experiences for our guests and colleagues alike.
Key Responsibilities
* Manage incoming reservations, ensuring accuracy and attention to detail in all bookings.
* Monitor and manage room availability, rates, and restrictions to maximize revenue and occupancy.
* Assist guests with inquiries via phone, email, and in-person, providing excellent customer service.
* Work with other hotel departments, ensuring guest requests and special requirements are met.
* Handle group bookings and special requests, ensuring smooth communication and coordination.
The Ideal Candidate
The ideal candidate is an experienced hotel receptionist or reservations professional who is detail-oriented, technologically adept, and excels in customer service. They must also be capable of handling multiple tasks under pressure and work effectively with various hotel departments.
Benefits
* Ongoing training and development opportunities.
* Employee recognition awards.
* Free car parking.
* Career enhancement and progression opportunities.
* Group employee discount scheme.
* Free meals on duty.
* Complimentary use of the leisure club.
* Complimentary coffee bike to work scheme.
* Employee assistance program.