Summary of Responsibilities:
PharmacyStore is an Irish-owned community pharmacy group with 5 stores, over 50 employees, and strong ambitions to continue to grow. We are situated in the local communities we serve and understand the importance of what we deliver to our customers and their families. The Pharmacy Counter Assistant at PharmacyStore is a key team member providing excellent customer care and support. The roles and responsibilities include, but are not limited to, the following:
Customer Service:
* Deal with customer queries and requests regarding over-the-counter medicines, front-of-shop items, and prescriptions in a polite and courteous manner.
* Assist the Duty Manager(s) in providing a confidential, friendly, efficient, and professional healthcare service to the community.
* Assist with over-the-counter sales and other front-of-counter duties.
* Support customers with non-medical products such as cosmetics and health products.
* Accurately handle monetary transactions.
* Understand the importance of good customer service for the overall success of the business.
Operational Efficiency:
* Follow required operating procedures within the pharmacy and adhere to procedural requirements.
* Maintain cleanliness and standards within the store as directed by the Duty Manager(s).
* Order, receive, and manage stock; check deliveries against invoices; report discrepancies; ensure invoices are signed.
* Check and update price changes daily.
* Complete daily sheets and sign off upon completion.
Organisation & Training:
* Build strong working relationships with team members to ensure seamless service delivery.
* Participate actively in training and development programs.
* Support personal development by building necessary capabilities.
* Communicate effectively at all levels, ensuring clarity and understanding.
* Take ownership of assigned initiatives.
* Support team coverage across all PharmacyStore locations as needed.
Business Acumen:
* Understand link selling and contribute to increased OTC sales.
* Comprehend the pharmacy business and the role of the Pharmacy Counter Assistant within PharmacyStore Group.
* Align with the store and group strategies to support business growth.
* Understand the financial impact of decisions and strive for operational efficiency.
Benefits:
* Staff Discounts
* Pension Scheme
* Bike to Work Scheme
* Training & Development programs
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