Overview
Support Engineer/ServiceNow Junior Admin – eir evo talent. Join to apply for the Support Engineer/ServiceNow Junior Admin role at eir evo talent.
eir evo talent are seeking applications for a Support Engineer with Servicenow Admin or Development experience. This is a permanent position located in Dublin City; role is hybrid with 2 days per week onsite.
Roles and Responsibilities
* Assist in the configuration and customization of ServiceNow applications, including ITSM, ITOM (including Cloud Provisioning & Governance), SAM, BCM, Now Assist, SecOps, and others.
* Support day-to-day administration tasks such as user management, access controls, and platform maintenance.
* Participate in Agile ceremonies and collaborate with the ServiceNow team to deliver enhancements and bug fixes.
* Develop and maintain catalog items, workflows, business rules, UI policies, and client/server scripts under the guidance of senior developers.
* Help troubleshoot and resolve platform issues and incidents.
* Assist with testing, documentation, and deployment of new features and updates.
* Learn and apply ServiceNow best practices and development standards.
* Support integration efforts with other enterprise systems and tools.
* Stay current with ServiceNow releases and participate in platform upgrade activities.
Skills and Attributes
* Bachelor’s degree in information systems, Computer Science, or related field (or equivalent work experience).
* 1–3 years of experience in IT support, system administration, or application development.
* Exposure to ServiceNow through coursework, internships, or hands-on experience.
* Basic understanding of ServiceNow architecture, modules, and scripting (JavaScript, Glide).
* Familiarity with ITIL concepts and service management processes.
* Strong problem-solving skills and attention to detail.
* Willingness to learn and grow in a fast-paced, collaborative environment.
* Excellent communication and documentation skills.
* ServiceNow Certified System Administrator (CSA) or working toward certification.
* Experience with Agile or SCRUM methodologies.
* Familiarity with REST APIs, JSON, or integration concepts.
* Experience with professional services firms or enterprise IT environments.
* Experience working within an IT organization supported by a managed IT services provider.
Employment details
Location: Dublin City, Ireland. Hybrid role with 2 days on-site per week.
Legal notices
eir evo talent, eir evo and our clients are equal opportunity employers who seek to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo talent, eir evo and our clients apply all relevant Data Protection laws when processing your Personal Data.
If you choose to apply to this opportunity and share your CV or other personal information with eir evo talent, eir evo and our clients, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo talent and eir evo
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