Customer Care Advisor
Join Sedgwick - Impact the World with Us
Full Time Permanent Role | Onsite/Hybrid Options Available | Sandymount Location | Career Progression
Passion and purpose unite at Sedgwick to create a positive global impact. If you are driven by change, embrace challenges, and truly care about making a difference, you're meant to be here. Join us and shape Sedgwick into an exceptional workplace.
Recognitions:
* Great Place to Work
* Most Loved Workplace
* Forbes Best-in-State Employer
Customer Care Advisor - Your Role:
As a Customer Care Advisor, you'll lead our commitment to excellence by engaging with policyholders and accurately recording claim details.
Your Responsibilities:
* Build relationships with insured individuals and clients
* Communicate with customers and stakeholders to ensure understanding
* Negotiate settlements and oversee claims
* Resolve complaints with empathy and proficiency
* Prepare claim forms and documents
* Manage a claim portfolio
* Maintain detailed records of actions and conversations
* Safeguard and update policy and claims data
Qualifications/Skills:
* Genuine empathy in interactions
* Excellent communication skills
* Previous administration and phone experience
* Attention to detail
* Complaint resolution skills
Experience:
* Customer service experience required
Benefits in Ireland:
* Educational contributions
* Career development paths
* Tax Saver Travel Scheme
* Discounted Personal Training
* Montessori & After School Care
* Discount Benefits
* Employee Assistance Programme
Sedgwick Ireland is regulated by the Central Bank of Ireland (CBI). This role is subject to the Minimum Competency Code (MCC) and Fitness and Probity Standards, including the Individual Accountability Framework Act 2023. Successful candidates will receive necessary training.
Next Steps:
If your application progresses, expect an email for an initial conversation.
The information provided describes the general nature of the role and duties, which may change at management's discretion.
Join Sedgwick and be part of our mission to create positive change. Apply now to start this rewarding journey.
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Sedgwick is an Equal Opportunity Employer.
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