Join Profile IT – Where Great People Make Great Support HappenProfile IT is expanding, and we're looking for a confident, customer-focused individual to join our Business Management Software Support Team. This role is essential to our clients' success, and we're searching for someone who brings both professionalism and personality to the table.If you enjoy solving problems, communicating clearly, and helping businesses get the most out of their systems, this could be the perfect opportunity for you.What You'll DoProvide friendly, effective support to customers using our business management softwareTroubleshoot issues, guide users through solutions, and ensure they feel supported at every stepWork closely with internal teams to escalate complex queriesMaintain accurate records of customer interactions and resolutionsContinually build your knowledge of our product suiteWhat We're Looking ForWe know this is a niche position, but the right candidate will shine if they have: Excellent communication skillsYou can explain technical concepts in a clear, calm, and professional way. Customer service experienceYou're comfortable supporting customers, understanding their needs, and building strong working relationships. A good understanding of bookkeeping & accounting fundamentalsDebits, credits, ledgers, reconciliations—you know the basics and can apply them. Strong general computer literacyYou pick up new systems quickly and enjoy learning how software works. A proactive, patient, and solution-oriented mindsetYou don't just solve problems—you help prevent them.Why Join Us?Supportive, friendly team environmentOpportunities for growth and professional developmentIn-depth training on all Profile IT productsA role where your contribution directly impacts customersCompetitive salary and benefits packageReady to Apply?If you're excited by the idea of helping businesses succeed through great support, we'd love to hear from you.Apply now with your CV and a short cover letter explaining why you're a great fit for this role.Job Types: Full-time, PermanentPay: From €33,800.00 per yearBenefits:Bike to work schemeCompany eventsCompany pensionOn-site parkingWork from homeLanguage:Fluent English (required)Work authorisation:Ireland (required)Work Location: In person