As a Luxury Guest Experience Professional, you will become part of a legendary story at Ireland's only double Forbes Five-Star Hotel & Spa. This 800-year-old castle offers award-winning luxury and exceptional dining.
The role requires a dedicated professional to create unforgettable moments for guests. Key responsibilities include:
* Greeting guests warmly and ensuring they feel welcome
* Ensuring timely availability of agreed-upon services and products for guests
* Communicating special service requests for VIP guests before, during, and after their stay
* Enhancing the experience for junior guests and introducing a 'WOW' factor through proactive care
You will work collaboratively with management to design personalized plans for guests and maintain thorough knowledge of the castle and its offerings.
This is an excellent opportunity to be part of a passionate team that adheres to Forbes 5-star and Red Carnation Hotel Standards.