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Established in 1994, The Fragrance Shop is the UK’s leading independent fragrance retailer. Our aim is to make mainstream and luxury fragrances affordable and accessible to all. We showcase more than 130 fragrance brands in over 220 stores throughout the UK and online at www.thefragranceshop.co.uk. We are excited to announce that we will be opening in Dundrum Shopping Centre, Dublin and are now recruiting for a Store Manager to lead the way.
Role Overview
Responsible for the total store results, the Store Manager will take ownership of the store's performance in relation to profitability and overall customer satisfaction. With a main focus on improving and maintaining an outstanding customer service, you will also communicate with a motivational leadership style as you will be accountable for coaching, educating and inspiring a team of consultants and Assistant Manager's who will run the store as your deputy. In addition, you will also maintain operational procedures for a smooth and consistent day to day trading pattern.
Responsibilities
* Manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service in a welcoming environment
* Communicate effectively with Senior Managers and Head Office, being the communication link with your team
* Develop plans and local initiatives to improve the store’s performance and contribution to the overall company results
* Establish efficient operating standards to ensure that all operating costs are kept within budget and that shrinkage is kept to a minimum
* Following guidelines, ensure that all products are presented/displayed to their best advantage, correctly coded, priced with the relevant POS used at all times
* Play an integral role in ensuring the store is plentiful with stock levels and also maintain commerciality in line with company procedures
* Ability and eagerness to learn relevant training materials, continuously enhancing your product knowledge and sharing your expertise with the team
* Awareness of analysing and interpreting data, to facilitate planning and future forecasts for sales
* Maintain standards of rules and regulations in regard to staff recruitment, training, 1-1s and performance reviews
* Be accountable for implementing legislation regarding Security and Health and Safety
Required Skills
* KPI and target driven experience is a must
* Adaptable with a ‘can do’ attitude
* Strong communication and interpersonal skills
* Exciting store incentives, Opportunity to win fragrance goodies through monthly incentives
* Industry leading training and development programmes
* Progression Pathways
In addition to our enticing perks, you will have the opportunity to earn an accredited qualification as a Fragrance Expert. Imagine having the knowledge to delight our customers by matching them to the perfect scent.
Seniority level
* Not Applicable
Employment type
* Full-time
Job function
* Retail
Industries
* Retail
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