Job Title: IT Infrastructure Migration Specialist
We are seeking a skilled IT professional to join our team as an IT Infrastructure Migration Specialist. The successful candidate will be responsible for migrating users, devices and mailboxes from legacy domains to a single national domain.
The ideal candidate will have excellent problem-solving, analytical and decision-making skills, with the ability to interact with key stakeholders in a professional manner. They will also have a strong working knowledge of Microsoft Office suite and report writing.
The role requires a minimum of 1 year's experience working in an IT Support environment, with a proven track record of delivering quality results. A third-level education qualification is preferable, along with professional certificates such as CompTIA, Microsoft or Cisco.
As a key member of our team, you will be responsible for:
* Migrating users, devices and mailboxes from legacy domains to a single national domain
* Liaising with relationship managers to receive weekly migration schedules
* Managing issues through to resolution and ensuring good customer service
* Escalating issues where necessary to the POD Lead and/or Technical Manager
* Prioritizing, managing and responding to Service Desk calls
* Establishing and building on good working relationships with customers and end-users
* System administration using Active Directory
* Setting up and amending Windows accounts, Microsoft Exchange and Microsoft servers
* Accessing and updating email branding sites
* Liaising with third-party vendors for software and hardware installations
* Troubleshooting system problems and diagnosing and solving software faults
* Installing and configuring computer hardware and peripherals, operating systems and applications
Benefits of this role include:
* Opportunity to work with a dynamic team
* Chance to develop your skills and expertise
* Competitive salary and benefits package
Other responsibilities of this role include:
* Coordinating office activities to secure efficiency and compliance
* Creating and updating records and databases
* Submitting timely reports and preparing presentations and proposals
Our ideal candidate will possess:
* Excellent written and oral communication skills
* Excellent teamwork and interpersonal skills
* Proven ability to organize work with an organized manner
* Self-starter with a willingness to take responsibility
This is an exciting opportunity for a motivated and experienced IT professional to join our team. If you are passionate about IT infrastructure migration and want to make a difference, we encourage you to apply.