What You'll Be Doing
You will be responsible for:
* Building complex SQL queries to analyze trends in customer interactions, AI adoption, and business performance.
* Prototyping and validating new measurements and insights that assess both human and AI-driven support operations.
* Collaborating with product and engineering teams to surface actionable AI performance insights in analytics reporting platforms.
You will have the opportunity to work with a talented team and contribute to the development of innovative solutions that drive business growth and customer satisfaction.