Join Our Award-Winning Team as a Senior Service Advisor at Colm Quinn BMW Galway!
Are you a customer-focused and experienced Service Advisor looking for your next career move? Colm Quinn BMW, Ireland's leading BMW Retailer, is seeking a talented Senior Service Advisor to join our dynamic team in Galway.
This pivotal role serves as the primary point of contact for our valued customers, guiding them through their service and repair journey with expertise and exceptional care.
In this role, you will:
* Manage customer bookings for our Service Department efficiently.
* Warmly greet customers upon arrival, ensuring their needs are fully understood and addressed.
* Collaborate closely with the Workshop Controller to ensure a smooth and timely progression of vehicles through our Service Department.
* Proactively follow up with customers regarding any additional work required, providing clear explanations and options.
* Ensure a seamless handover of vehicles to customers at the agreed time, exceeding their expectations.
What we're looking for:
* Proven experience as a Service Advisor in a similar role within a franchised motor dealership is essential.
* A strong customer-centric approach with a passion for delivering an outstanding client experience.
* Familiarity with Kerridge/Keyloop DMS (Rev 8) is a significant advantage.
* A solid understanding of automotive technology.
* Excellent organizational, decision-making, and problem-solving skills.
* Ability to thrive as part of a high-performing team dedicated to customer satisfaction.
Why Colm Quinn BMW?
When you join Colm Quinn BMW, you become part of an award-winning and highly successful team.
We offer:
* The opportunity to work with the most successful BMW Retailer in Ireland, with a strong presence across three locations (Athlone, Drogheda, and Galway).
* The benefits of being part of an exclusive BMW and MINI dealer group, fostering strong collaboration and shared success.
* Clear pathways for future career development and growth within our expanding Group.
* Access to continuous training and development opportunities directly with BMW Group.
* Be part of a team that has consistently been recognized with prestigious awards, including SIMI Franchise Dealer of the Year, Retail Operation of the Year, SIMI Franchise After Sales Operation of the Year, and BMW After Sales Dealer of the Year.
This is a full-time, permanent position with bonus pay opportunities. Our standard schedule is Monday to Friday day shifts, with weekend availability required as needed.
Ready to drive your career forward with Colm Quinn BMW? Apply today!
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