Access to Care Advisor – UPMC Whitfield Hospital
Location: UPMC Whitfield Hospital
Job type: Fixed Term
Overview of role:
We are currently recruiting for an Access to Care Advisor on a 6 month Fixed Term Contract to join the integrated team across UPMC healthcare services that will simplify Access to Care for our patients.
The successful candidate will be expected to operate with agility and diligence to ensure the success of the Access to Care team in the furtherance of our mission of bringing life-changing medicine to all the patients and communities for whom we are privileged to serve.
We are looking for a candidate with healthcare experience who is service-minded and is driven to help others and make the patient experience as straightforward as possible.
The candidate will be a team-player who is adaptable, responsive and learning-minded in a fast-paced environment.
They will be organised in their approach and competent in the use of technology to facilitate a collaborative and effective way of working.
Primary Duties and Responsibilities:
Work in our Radiology Department primarily, while also supporting hospital admissions and outpatients as required.
Be responsible for admitting all patients in a timely and courteous manner.
Handle cash and complete end-of-day balancing.
Handle all queries with the wider team.
Be able to multitask in a demanding role working with a wider team.
Have knowledge of multiple systems and be able to manage a busy workload.
Maintain excellent attention to detail and use the Microsoft Office suite of applications.
Maintain confidentiality of patient information at all times.
Have excellent communication skills to work within a busy team.
Liaise with other teams to ensure safe handling of records at all times.
Complete regular audits as required.
Provide flexible working: 2–3 late evenings no later than 7 pm and 2 Saturdays per month.
Qualifications & Experience:
12 months experience in a similar role or healthcare setting.
Business/Secretarial qualification.
Excellent working knowledge of Microsoft Office.
Experience of healthcare systems including iPims desirable.
Equal Opportunity Statement and Benefits
UPMC is an equal-opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
We provide a total rewards programme that is market competitive and fair, offering growth opportunities for all colleagues.
Compensation
– Competitive base pay, performance-related pay and premium pay where applicable.
Benefits
– Fully paid maternity and paternity leave.
Competitive pension plan, company-funded death-in-service benefit x 3, critical illness cover for all employees up to age 66.
Performance and Recognition
– Rewards for performance that support the goals and mission of UPMC through our annual ACES programme.
Work-Life Balance
– Enhanced annual leave up to 27 days.
Flexible working opportunities to support external family commitments.
Development and Career Opportunities
– Opportunities for each employee to reach their career goals through continued learning and/or advancement.
About UPMC
UPMC is a renowned multinational academic medical centre committed to delivering people-focused care that's close to home.
Headquartered in Pittsburgh and affiliated with the University of Pittsburgh, UPMC shapes the future of health through clinical and technological innovation, research and education.
UPMC expands its expertise globally, bringing world-class care across continents through its UPMC International division that operates a network of hospitals and ambulatory care centres in Italy, Ireland and Croatia.
UPMC International brings new access to the signature specialty services of UPMC Hillman Cancer Centre, UPMC Sports Medicine and others to more people in more places around the world.
In Ireland UPMC has provided high-quality healthcare in the South East since ****.
UPMC's operations in Ireland now include UPMC Whitfield Hospital in Waterford, UPMC Sports Surgery Clinic in Dublin, UPMC Kildare Hospital in Clane, and UPMC Aut & Even Hospital in Kilkenny.
Outpatient care is available at the UPMC Carlow Outreach Centre, UPMC Hillman Cancer Centre radiotherapy locations in Waterford and Cork, UPMC The 4th Practice in Mallow, and across UPMC Sports Medicine Clinics in Dublin, Waterford, Limerick, Tipperary, Cork and Mayo.
UPMC has also established a nationwide Concussion Network.
UPMC's Global Technology Operation Centre is based in Kilkenny.
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