Direct message the job poster from E-Frontiers
Senior Recruitment Consultant - Sales & Marketing
Customer Success Manager – Hybrid (Drogheda)
Salary: €50,000 - €70,000 + Bonus
Are you an experienced Customer Success Manager ready to make a real impact? This is a fantastic opportunity to join a fast-growing global SaaS company that helps businesses transform their digital commerce operations through powerful, configurable solutions. You’ll manage a portfolio of EMEA‑based clients, driving engagement, adoption, and long‑term success.
Responsibilities
* Manage a portfolio of digital commerce clients, ensuring satisfaction, retention, and growth.
* Understand client goals and challenges, providing strategic recommendations and measurable outcomes.
* Conduct regular business reviews to showcase ROI and identify expansion opportunities.
* Collaborate with cross‑functional teams to resolve issues and deliver seamless service.
* Drive renewals and client advocacy through proactive engagement and relationship‑building.
About You
* 3+ years of experience in a Customer Success Manager, Account Manager, or similar client‑facing role.
* Experience in eCommerce, SaaS, or digital commerce environments (B2B or distribution ideal).
* Excellent communication and relationship management skills across diverse EMEA markets.
* Strong problem‑solving and analytical thinking with a technical mindset.
* Confident working independently while collaborating effectively with internal teams.
Why Join?
You’ll be part of a collaborative, innovative, and customer‑centric team that values continuous improvement and mutual success. This hybrid role (2‑3 days onsite in Drogheda) offers a competitive salary, full VHI cover, career growth opportunities, and a supportive, people‑first culture where your ideas matter.
If you’re passionate about helping clients achieve measurable success and want to grow your career in a dynamic SaaS environment, apply now!
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