I’m looking for a Customer Service Manager to join a leading Hardware company based in Sligo. In this role you will be managing a Customer Service team and ensuring that excellent customer service standards are maintained and delivered. The role reports into the Sales Manager and will work closely with the wider sales team.
Key Responsibilities
Manager and develop Customer Service teams, providing direction, mentoring and developing staff
Manage escalations and provide support for the field sales teams to ensure a high level of customer service across all channels.
Improve processes and efficiency by implementing and refining systems, analysing operational data and continuously driving improvement initiatives.
Develop and train team members, carry out performance reviews and lead career development programmes
Work closely with Sales, Operations, Supply Chain, and key customers to ensure effective communication, product availability, and strong service delivery.
Key Requirements
At least five years’ experience in a similar role with a proven people management experience
Excellent communication skills, both written and verbal and be a good listener
Able to attend sales presentations, product demonstrations & trade shows.
Full clean driving license
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