This large, popular four-star hotel is currently seeking a Reservations Manager to oversee the smooth and efficient operation of the reservations office, working closely with the wider hotel team.
Key Responsibilities:
* Ensure timely and accurate handling of all customer reservations enquiries, including phone and email correspondence.
* Provide thorough training to the reservations team on service standards (telephone etiquette, written communication, genuine customer care).
* Foster full understanding of proper systems usage among the reservations team.
* Maximise room and revenue sales through effective revenue management strategies.
* Maintain awareness and analysis of forthcoming business on a regular basis.
* Present daily, weekly and monthly reports as required.
* Offer ongoing reservations support to the wider hotel team, promoting regular communication with other departments.
The Ideal Candidate:
* Minimum two years' experience as Reservations Manager in a large, quality hotel property with a solid mix of business: corporate, leisure, C&B.
* Degree or diploma in Hospitality or Revenue Management.
* Excellent written and verbal communication skills.
* Strong systems knowledge (PMS, booking engines, channel managers, MS Office).
* A strong customer service ethos and background.
* A proactive attitude and ability to work well within a team.
* Excellent organisational skills and multitasking abilities.